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Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position SummaryThe System Implementation Senior Trainer is a dynamic and experienced training professional with an advanced understanding of casino software systems and operations. As a System Implementation Senior Trainer he/she is responsible for providing advanced level software training services to LNW customers and internal employees, as well as providing recommendations on system utilization and efficiencies. Training services include, but are not limited to, supporting customer and employee use of LNW enterprise software and hardware, selected vendor computers and operating systems, and training programs. Additional services include, but are not limited to conducting business analysis and advanced follow-up training services.
Essential Job Functions:
Has a strong command of a core LNW product; with the ability to train and support said product, as well as an intermediate knowledge of at least two LNW cross-products
Ability to read, analyze, interpret, and apply all current and future systems training, installation, and user guide documentation of LNW products and interfaces supported by the Training Department
Creates, updates and maintains learning material, such as training agendas, course curriculum, job aids, training videos, PowerPoint presentations, user manuals, business process workflows, learning guides, quick reference guides, sign in sheets, evaluations and all other related learning materials for training classes
Conducts and interprets business and Gap analysis; documents and translates business processes into software functionality; configures the LNW Systems and customizes test scripts to fit casino business practices
Ability to prepare and setup environment for hands-on training activities
Deliver advance instructor-led classroom training for both in-person and remote participants including customers and employees
Independently delivers and supports Unit Testing, Super User Training (SUT), End User Training (EUT), User Acceptance Testing (UAT), and advanced follow up training and issues resolution
Trouble-shoot technical issues during training classes and project life cycle; identify solutions or workarounds
Provides go-live support in all areas of the casino, and ensures that software is performing properly
Responsible for mentoring, monitoring and evaluating entry level and lead system trainers
Actively participant in the continuous improvement process for curriculum, student classroom experience, and trainer effectiveness
Schedules and facilitates training for internal and external customers on LNW Technology products
Identifies, promotes and schedules future training engagements for customers
Collaborates with cross-functional teams of technical and non-technical stakeholders across multiple business units and acts as a liaison between the customer and LNW
Performs additional duties as assigned
Qualifications:
Training and/or Experience:
Minimum of three years training, teaching or related experience
Minimum of three years technical experience preferably software related
Minimum of two years casino operations, gaming experience and/or LNW System product knowledge
Accounting or Marketing experience a plus
Knowledge, Skills and Abilities:
Intermediate knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Visio)
Intermediate knowledge of Atlassian JIRA
Intermediate knowledge of Bomgar remote support software
Basic SQL knowledge; ability to read/write basic queries
Basic knowledge of database engines, table structures and services
Basic knowledge of networks, server architecture and infrastructure
Strong technical, analytical and creative problem-solving skills, questioning and feedback skills
Must possess and maintain a valid driver’s license and passport
Ability to secure and maintain gaming licenses
Must have excellent communication skills (written and verbal)
Must have multi-tasking experience and abilities
Strong customer service skills
Strong grasp of adult learning practices
Strong problem solving and decision-making skills
Must have the ability to perform under stress and adapt to changes
Public speaking and presentation skills are a must
Must have strong interpersonal skills
The ability to multi-task and prioritize is required
Experience in leadership and mentoring
Education:
Bachelor’s Degree (or foreign equivalent) in Computer Science, Engineering (any), Business Administration, Marketing, Education or related field. Relevant equivalent work experience is acceptable in lieu of a Bachelor’s degree.
Physical Requirements:
Ability to travel extensively.
Work Conditions:
The work conditions are representative and typical of similar jobs in comparable organizations
Must be able to travel 60% - 90% to perform job duties
LNW are engaged in highly regulated gaming and lottery businesses. As a result, certain LNW employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure LNW complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, LNW requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with LNW (to the extent permitted by law), you shall be asked to consent to LNW conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
LNW is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
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At Light & Wonder, we create the games that people want to play, wherever they are, whenever they want to play. In our pursuit of becoming a... Read more