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What Autodesk Has to Offer:
Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
Job Type
Full Time
Job Details
Job Requisition ID # 24WD77338 Customer Success Team @ Autodesk In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success while supporting improved revenue and overall company growth. In our business model transformation, we understand driving adoption of our technology is important to a successful engagement with our customers. Our Commercial Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences to our customers. We're dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. Position Overview As a Customer Success Advisor, you will be responsible for our territory accounts. You will be part of the Account team supporting customers and responsible for helping them get set up with and start using their software. In collaboration with our channel Partners and Territory Sales Representatives, you will educate customers on how to successfully meet their goals by using Autodesk solutions to the fullest potential. You will report to the Manager, Customer Success and will be a hybrid work environment in our San Jose, Costa Rica office. Responsibilities
- Proactively engage with customers through outbound calling to ensure client satisfaction
- Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions
- Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
- Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones
- Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
- While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship
- 2 years Customer Success/Account Management experience
- Customer-facing at your core: Customer Empathy & customer mindset
- Collaboration across multiple partners
- Salesforce proficiency
- Fluency in Spanish and English (verbal and written)
About the Company
Autodesk
San Francisco, CA, United States
We believe flexibility in how and where work gets done is good for our people and teams. Embracing a hybrid-first model allows us to better meet... Read more