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Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- In this US-based global role you will serve as a trusted advisor to specific ServiceNow Service Provider partners to help drive pre-buy adoption
- Review pre-buy BOMs and partner’s corresponding overall global plans for consumption and rollout.
- Identify skills required for pre-buy rollout and recommend investments in sales, pre-sales, and delivery resources for the scope of products purchased and develop plans to close any gaps.
- Identify gaps in partner delivery capabilities and prioritize remediation efforts.
- Validate Partners creation of implementation success plans for the presold products.
- Work with partner to identify and drive Critical App adoption.
- Help facilitate instance migrations, working closely with Impact and Support Account Manager teams for the in-scope accounts.
- Engage with partner delivery teams and customer Platform owners on gap identifications and remediations.
- Coordinate health scans and instance reviews when required.
- Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the in-scope products/solutions.
- Conduct Practice building and Practice validation sessions related to the in scope/focused areas.
- Monitor and report implementation progress to plan/pre-by BOM.
- Conduct bi-weekly update sessions with SN Account AE, Partner AE and Partner Delivery Leads.
- 10+ years’ work experience managing or developing sales and delivery Practices either as a Partner or software vendor.
- Demonstrable experience in building or being part of the leadership of a services delivery Practice, with an understanding of the key components of a successful Practice.
- Ability to influence upsell and cross sell opportunities with the Service Providers being supported.
- Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
- Be a strategic thinker, who is execution oriented; ideally has experience driving cross functional programs or processes.
- Ability to build long term strategic, trusting relationships and work collaboratively with partner execs and ACE leaders across the ecosystem.
- Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
- Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
- Strong team player and independent thinker
- Willing to travel at least 50%.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more