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Job Details
Surest™, a UnitedHealthcare Company, (formerly Bind) provides a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and help us design and deliver a cutting-edge health benefit that changes the face of health care. Join us to start Caring. Connecting. Growing together. The Project Implementation Manager (PIM) will be Responsible for the successful onboarding of all assigned National Account customers. The PIM is the first point of contact for the customer responsible for setting expectations, managing deadlines, and delivering on products the customer has purchased. The PIM must be able to proficiently project manage all aspects of the Account Management Team to ensure accurate and timely set up of all products and services. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:
- Coordinate all activities for timely and accurate implementation of products and services onto Surest/UHC systems
- Facilitate meetings with both internal and external partners (customers) to identify and document all status updates, requirements, issues, risks and drive execution
- Review Requests for Proposals, evaluate implementation concerns and notify Sales, the proposal team, leadership and internal partners of non-standard requirements where we may have difficulty administering or where there will be pricing impact
- Project manage the implementation of new business and complex existing business specific to National Accounts
- Collaborate with other areas of the organization to present solutions to customers on non-standard or complex products and services
- Document all decisions made by the customer while maintaining a project plan to keep both internal and external partners on track. Notify all appropriate parties when any item may be at risk
- Ability to meet established metrics set forth by PIM leadership
- Participate in finalist meetings to present the details surrounding the implementation process
- Lead all internal and external meetings for all National Account new business and assigned new business existing accounts, driving the direction of the implementation
- High School Diploma/GED (or higher)
- 3+ years of client facing project management and/or account management experience
- 3+ years of implementation project management
- 2+ years of healthcare experience
- Intermediate level of proficiency with general computer use and Microsoft Office products including word processing, database management and spreadsheet applications
- Ability to travel up to 20-25% of the time
- Knowledge of, or willingness to learn, internal process and resources (claims, eligibility, accounting, contract, underwriting)
- Ability to build relationships with mid-market, large, and / or national employers
- Ability to organize and schedule people and tasks to develop realistic action plans
- Creative thinking / innovative idea generation
- Relationship building skills
- Strong communication
- Basic presentation skills
- Demonstrated leadership skills
- Customer service skills
- Strong presentation skills
- Demonstrated results orientation and ability to execute on goals
- Detail oriented with the ability to manage high volume of details within short and inflexible timeframes
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #Green About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more