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Job Details
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Access Associate welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with the hospital is exceptional; the Patient Access Associate will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospital’s interests. Provides excellent patient experience for guests with a high level of professionalism. This position is full-time (40 hours/week). Monday – Friday 7:00am- 3:30pm EST Location: Fox Care Center- Route 7, Oneonta, NY We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule. Primary Responsibilities:
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
- Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
- Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
- Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
- High School Diploma / GED (or higher)
- 1+ years of customer service experience
- Must be 18 years of age or older
- Ability to work full-time (40 hours/week), Monday – Friday 7:00am- 3:30pm EST
- 1+ years of experience in scheduling
- Healthcare experience and clinical knowledge
- Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization
- Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings
- Strong time-management and organizational skills
- Effective communication skills and interpersonal skills
- Basic keyboarding skills
- Strong interpersonal, communication and customer service skills
- Standing for long periods of time (10 hours) while using a workstation on wheels and phone/headset
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more