With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Operational Excellence is a First Line of Defense (FLoD) team with a mission to enable business growth and objectives while maintaining a strong control environment. The Operational Excellence team acts as a Center of Excellence (CoE) within the business, and assists in the identification, measurement, monitoring, and management of Operational Risks related to the business products, processes, and initiatives. Operational risk is the risk to the current or projected business objectives arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.

For these areas of the business, the Operational Excellence team leads governance and implementation of requirements related to several large-scale programs like New Initiatives, Process Risk Self-Assessment (PRSA) Controls and Testing, Third Party Risk, Internal Audit/Regulatory Exams, Information Security, Privacy, Financial Reporting, Physical Security and Business Continuity/Resiliency. 

In line with Amex’s “three lines of defense” approach to risk management, the FLoD Operational Excellence team actively works with Second Line of Defense (such as Info Security, Compliance, Privacy) and Third Line of Defense (Internal Audit) teams to ensure adequate implementation of risk management framework requirements.

The Senior Analyst, Operational Excellence role will assist in providing first line of defense operational risk activities for Amex Digital Labs.

Key activities of the role will include:

• Support of several large-scale Operational Risk programs like New Initiatives Approval/Risk Assessment, Third Party Lifecycle Management, Corrective Action/Loss Event Resolution and Process Risk Self-Assessment (PRSA)

• Be a key partner is developing operationally sound new products and services

• Design methodology, process, and governance framework for Third Parties supporting Digital Labs ensuring operational activities are executed in accordance with policies, standards, procedures, and regulatory guidance

• Be a trusted advisor for the Amex Digital Labs teams; helping enable successful launch of business initiatives with strong preventative and detective controls

• Partner with Compliance and General Counsel Office to ensure Amex Digital Labs initiatives and processes comply with applicable laws, regulations, and policies, with effective controls and rigorous testing to prove compliance

• Support process improvement activities to streamline efforts, reduce pain-points and execute on automation ideas

• Assist in identifying trends, themes and tendencies that indicate emerging operational risks by analyzing data and trends

• Effectively communicate learnings to business partners to drive necessary responses and action

Qualifications:

• Independent, self-motivated, with an ability to adapt and be flexible in a team environment

• Working knowledge or desire to learn about operational risk processes

• Ability to manage multiple streams of work concurrently and to prioritize effectively

• Proficiency with Microsoft Office, especially MS Excel and PowerPoint

• Capability of translating data-driven insights into actionable results

• Ability to drive change, influence without authority and deliver results

• Strategic thinking, logical, consultative, and adaptive to change

• Ability to work independently

• Positive energy, collaboration and excellent communication skills are a must

• Digital product and/or payment product experience preferred
• Bachelor’s in Business, Engineering or Science fields preferred

Salary Range: $55,000 to $105,000 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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