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American Express Global Commercial Services (GCS) team enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem. The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks. This business has doubled in customers and volume over the last few years and requires focused attention on customer experience management and overall roadmap prioritization and planning.

As such, the Director, Digital B2B Product Risk Assessment, Remediation, and Management will lead a team passionate about ensuring that we have robust compliance, controls, and governance as we build and enhance our B2B product suite. The goal of this team is to effectively partner across the enterprise and within our product teams to help us deliver best-in-class B2B products while maintaining a continued focus on our rigorous compliance, controls, governance, and monitoring processes. 

How will you make an impact in this role?

• Lead a diverse team of dedicated colleagues and external consultants with experience across operational risk, product governance, product controls and monitoring, and B2B product operations

• Lead and PMO large-scale operational risk assessment engagements in collaboration with teams across the enterprise and with external experts to analyze and enhance existing processes, controls, and product operations for all B2B products (i.e. BIP, AP Automation partnerships, One AP, ACH, etc.).

• Create a roadmap and timeline to lead the implementation of results and recommendations as the output from these large-scale risk assessment engagements. This includes partnering closely with all impacted collaborators to ensure product, controls, monitoring, governance, and process enhancements are deployed within timelines and within budget

• Collaborate closely with key B2B Product partners such as the Network team, Operational Excellence, Compliance, and GCO to maintain a strong focus on elevating management awareness and organizational risk culture

• Partner with B2B Product teams, the Network, Operational Excellence, Compliance, and General Counsel (GCO) to ensure products and processes align with applicable laws, regulations and policies supported by meticulous testing

• Identify trends, themes and tendencies that indicate emerging operational risk by analyzing data and trends across metrics, loss event data and external events

• Drive a culture of excellence and continuous improvement

Minimum Qualifications:

• Experienced, credible leader with 15+ years of financial services-related experience; must have experience within product, operational risk, project management, and operational process management

• Outstanding critical thinking, insight and judgment, with shown ability to navigate through ambiguity to build structure, ask the right questions and synthesize complex inputs into clear recommendations and advise on direction in a fast-paced environment

• Strong problem-solving skills, and business acuity to advise executive leadership

• Analytical, with proficiency in qualitative and quantitative analysis

• Project management skills and strong change management experience driving projects forward

• Outstanding presentation skills – both written and verbal – with comfort presenting to audiences of all levels

• Proven ability to both focus on high level strategy and delve in the weeds on detailed operations

• Experience leading teams in a matrixed organization and comfortable leading senior level partners

• Bachelor's degree

Preferred Qualifications:

• Strong relationship building skills and a collaborative attitude, building bridges, and eliminating silos

• Executive presence and presentation abilities

• Ability to effectively prioritize and drive strong results with limited resources

• Excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions

• Demonstrated ability to influence many business partners to drive business value without direct authority

• Strong self-starter with intellectual curiosity, initiative, drive, and attention to detail

• Excellent work ethic with demonstrated skills in flexibility and adaptability to change, ability to remain calm under pressure

• Impeccable professionalism and integrity required for handling of confidential information

• Demonstrable delivery in developing strong talent and building diverse teams

• Positive, flexible, and proactive

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.