Job Type
Job Details
When can you expect to hear back?
We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!
All postings close: September 28, 2024
Interviews: Early to Mid October
Offers: By end of October
2025 Start Dates:
This position has opportunities to start in the Summer. Please see our start date below and let us know your availability.
Summer Internships: Monday, May 19, 2025 (40/hours per week max)
The Support & Enablement Intern supports the Support and Enablement team by learning and assisting in running important programs, creating self-service documentation, and working to update enablement content. This person will have the opportunity to learn about the Workiva platform, how we support our customers, and how we build enablement content for customers and partners.
What You'll Do
Work on Support and Enablement programs such as customer satisfaction or quality assurance
Collaborate with internal, cross-functional teams including Customer Success, Services, Operations and Growth Solutions on various projects
Review and update documentation with expectations of creating customer-facing help articles
Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
Provide exceptional customer service to internal and external customers
What You'll Need
Minimum Qualifications
Must be currently enrolled in a degree-seeking program, preferably in business or similar program
Preferred Qualifications
Experience using Excel, Word, Google Docs, and similar word processing programs
Ability to multi-task and thrive in changing tasks and responsibilities
Strong communication (verbal, listening and writing) skills
Ability to work independently and take initiative
Attention to detail and follow-through are required
Must have a desire to work within SaaS support, success, education or enablement
Travel Requirements and Working Conditions
Minimal Travel
Reliable internet access for any period of time working remotely, not in a Workiva office
Must be authorized to work in the United States and not require sponsorship now or in the future
How You’ll Be Rewarded
✅ Salary range in the US: $21.00 - $21.00✅ 401(k) participation and match
✅ Paid sick leave
✅ A unique opportunity to further your learning experience through additional internship seasons
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
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