Executive Director, CWT Production Engineering & Tech Modernization

Department: Corporate Workplace Technology (CWT)
Division: Enterprise Tech & Services (ETS)
Super Department : Workforce Tech & Services (WTS)
Job Location: Mumbai, India

About Us

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

At Morgan Stanley India, we support the Firm's global businesses, with critical presence across Institutional Securities, Wealth Management and Investment management, as well as in the Firm's infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there's ample opportunity to move across the businesses.


Division Profile

Technology partners with our business units and leading technology companies to redefine how we do business in ever more global and dynamic financial markets. Technology is the key differentiator that ensures that we manage our global businesses and serve clients on a market-leading platform that is resilient, safe, efficient, smart, fast and flexible. Technology redefines how we do business in global, complex and dynamic financial markets. We have a large number of award winning technology platforms that help to propel our Firm's businesses to be the top in the market.

Our India technology teams are based in Mumbai and Bengaluru. We have built strong techno-functional teams which partner with our offices globally taking global ownership of systems and products. We have a vibrant and diverse mix of technologists working on different technologies and functional domains. There is a large focus on innovation, inclusion, giving back to the community and sharing knowledge.

Corporate Workplace Technology (CWT) department within Enterprise Tech and Services (ETS) division develops applications and platforms focused on supporting the Administration division that provides various critical services across the firm, including Corporate Business Solutions, Real Estate, Property Management, Travel, Security and Investigations and several other services. CWT manages over 170 applications that are developed, managed and enhanced by the team.

Role Description

We are looking for an innovative technology & client facing leader with 18+ years of experience for leading department's technology operations, as well as architecturally contributing to development of firm's horizontal suite of applications built for administration. Additionally, The role will also contribute to ensuring the department's tech modernization goals are achieved. The role will ensure that technology strategies are well-coordinated and fully supporting the development of apps & products, and growth within functions and lines of business. This role will also have regional responsibilities leading an India based team of 50+ heads.

Qualifications

> Bachelor's degree in Engineering, Technology or related field is required. Master's degree will be a plus.
> A minimum of 18 years of experience in Technology operations, Reliability and Production Engineering, DevOps, Modernization or related roles.
> Financial industry experience is preferred.
> International work experience is preferred.


Key responsibilities (Functional)

> To ensure the smooth performance of IT and business technologies so that business operations can proceed uninterrupted, manage all change management (e.g. Incident, Problem, Tech Change management) with a direct team of 12+ SMEs
> To manage multi-regional team, ensuring the development and coverage and Manage Tier 2/3 incidents, ensuring highest levels of system availability and security
> Ensure robust governance, compliance, and risk management practices are embedded within all operational practices
> Lead change while maintaining operational excellence, quality & control
> Providing mentorship to product engineers and guide project team with technical solutions
> Responsible for automation & system provisioning, metrics, monitoring, scalability, hygiene and security
> Manage and optimize capacity of production systems.
> Define improvement opportunities to standardize and improve operations.
> Manages ongoing maintenance of production environments
> Contribute to disaster recovery planning and test
> Extensive technology transformation hands-on experience to drive multi year initiatives collaborating with global stakeholders.
> Ensure risks are actively managed and in line with reported dates and highlighting new risks as appropriate.


Key responsibilities (Regional)

> Hire, manage, motivate and develop a highly efficient and diverse India team of Application Development and Maintenance background
> Act as a local leader and local manager for the team managing aspirations, career growth
> Performance reviews & feedforward.
> Vendor Management, and leading vendor consultants to deliver projects
> People Management, Career development and Learning plans for team


Required Skills

> Experience establishing & leading large scale teams, work with global and cross-functional teams.
> Strong leadership skills with the ability to drive change and foster a culture of accountability and excellence
> Experience in handling large projects involving large data sets would be desirable
> Knowledge and active use of project management skills
> Experience with Agile software development and project management methodologies.
> Good experience in Observability stack and implementation
> Strong working knowledge of overall business management principles
> Working knowledge of HR policies and procedures
> Advanced knowledge and experience with software development methodologies
> Strong knowledge of the applications and solutions subordinates develop and support
> Constant curiosity and a desire to improve yourself and your team members
> Strong sense of ownership and accountability. Attitude to manage issues proactively including timely resolution and the identification of remediation opportunities
> Ability to manage ambiguity and bring focus with recommendations on solving tactical and strategic challenge

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.