We’re seeking someone to join our team as a Client Services Operation member who can make an impact and contribute to the growth story.

Operations

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships, driving strategic automation solutions by embracing a transformation mindset and challenging the status quo.

The PWM Asia Operations Client Servicing team supports PWM Asia’s business units' activities across trading, asset transfer, client reporting, and other operational functions. The client services team consists of 4 staff members is in Singapore (2 staff) and Hong Kong (2 staff).  This open position is for the Singapore based staff member. Key functions of the role are handling Operations related escalations, metrics capture, and Sales & Ops training coordination.

This is a Product Support & Services ISG position at Associate level within Product Support & Services, which is responsible for providing transaction support and managing post execution processes

Morgan Stanley

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to

help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

What you’ll do in the role:

·        Acting as the local client services Operations main contact point for Singapore offices and backup Hong Kong office for coverage

·        Building and maintaining strong internal client relationship with all business units, including Senior Sales, Business Managers, Risk teams, IT, Finance and other Operations teams.

·        Partner with stakeholders to deliver issue resolution and process improvements by monitoring email inboxes, face to face/conference meetings on an ongoing basis with the PWM business unit

·        Conduct training and face to face/conference meeting with new Sales staff members on the operational workflow/processes

·        Conduct partnership meetings with other operation teams on monthly basis to discuss on escalation resolutions and remediation plan

·        Expand teams’ influence with other stakeholders through various channels

·        Present to management on bi-weekly basis on escalations themes and highlight focus areas for management assessment.

·        Involvement in projects requiring PWM Asia operations input.

·        Assisting with team capacity with flexibility to cover BAU tasks for team coverage if necessary.

·        Escalating risk related items to management on a timely and effective manner to minimize risk exposure faced by the team.

·        Fostering an open communication environment to encourage streamline mindset for effective and better process.

What you’ll bring to the role:

·        Outgoing disposition

·        Excellent verbal and written communication & presentation skills with natural ability to speak with stakeholders who often are senior in rank

·        Operations experience in areas such as private banking operations, client services role, middle office, or asset servicing

·        Operations processing knowledge in a wide array of products such as Cash, OTC Derivatives, Alternative Investments processing

·        Ability to articulate and succinctly summarize complex issues

·        High degree of autonomy and independence while working swiftly toward deadlines

·        A thorough understanding of risk management and escalation.

·        Ability to learn complex operations processes

·        Strong process curiosity and desire to suggest and implement process improvements.

·        Ability to influence others who are often not within direct reporting line in order to achieve desirable outcome

·        The natural ability to establish and build effective working relationships with local and global colleagues.

·        Excellent numerical and analytical skills

·        Excellent MS office skills including PowerPoint, Excel, proficient in Visio

·        At least 2 years’ relevant experience would generally be expected to find the skills required for this role

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42

countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.