Job Type
Job Details
Every day, 9.000+ SoftwareOne colleagues care for demanding business challenges with intelligence and grit. And every day, 400+ Professionals in 20+ countries build and operate the systems that run SoftwareOne. Those 400+ individuals deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called "IT & Solutions" (formerly BUSINESS IT) and is leading SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and efficiency for its thousand's employees worldwide. #DrivenToDeliver #IgniteTheMagic
The role
As a ServiceNow Team Lead, you'll craft the future of our platform, leading a skilled team and ensuring perfect project execution, improvement, and innovation
- Team Management: Lead, mentor, and guide a team of ServiceNow engineers, support staff, and administrators to ensure high performance and professional growth.
- Platform Innovation: Use the platform in an innovative and authoritative manner, consistently exploring ways to improve and streamline the environment.
- Customer Focus: Address internal customer needs by implementing new modules and methods to assist current employees effectively.
- Design and Development: Coordinate all aspects of the design, development, implementation, and maintenance of the ServiceNow platform.
- Collaboration: Work closely with business collaborators to understand requirements and improve processes.
- Feature Utilization: Ensure efficient use of ServiceNow features to meet organizational needs and goals.
- Leadership: Offer outstanding leadership, guidance, and mentorship to the team, encouraging a collaborative and inclusive environment.
- Multi-functional Relationships: Coordinate relationships with teams from different functions and customers to ensure smooth project execution.
- Standard Methodologies: Maintain consistent alignment with standard methodologies in ServiceNow development and configuration to achieve high-quality outcomes.
*Noa Bazak is the hiring manager for this role. For more information about Noa, her leadership style and what drives her please have a look to her LinkedIn profile:
https://www.linkedin.com/in/noa-harel-bazak-2750291/*
What we need to see from you
To excel in this role, you should have:
- Experience: Minimum of 5 years in ServiceNow development, configuration, and administration with validated experience in leading and developing teams in a technical environment.
- Technical Expertise: In-depth knowledge of the ServiceNow platform architecture, capabilities, and modules.
- ITSM Knowledge: Solid understanding of IT Service Management (ITSM) processes and standard methodologies.
- Communication Skills: Superb communication, interpersonal, and leadership skills to successfully lead team dynamics and collaborator expectations.
- Continuous Improvement: Capability to challenge existing and future designs, and to proactively improve and simplify systems.
- Certification: ServiceNow certification(s) such as Certified Application Developer (CAD), Certified System Administrator (CSA), or equivalent are preferred.
- DevOps Best Practices: Ability to effectively implement ServiceNow and DevOps standard methodologies while staying up-to-date with the latest trends.
This is what makes us special as an employer:
- Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values)
- Come as you are: Wear what you feel comfortable in, not just while working from home!
- President’s Club: Exclusive recognition awarded by leadership and your peers.
- Flexible work: Do great work from anywhere, deliver excellence everywhere.
- Employee Exchange Program: Experience new colleagues and cultures around the world.
- Incentive programs: SWOmies award bonuses to colleagues who go above and beyond.
- Lifelong education: We pay for your new skills with tuition reimbursement.
- Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
- Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.
