Customer Success Manager

Do you enjoy helping customers achieve their goals?

Are you passionate about driving adoption and delivering value through technology?

Ready to join a global leader in IT solutions?

At SoftwareOne, we empower organizations to unlock the full potential of their technology investments. As a Customer Success Manager, you’ll be the trusted advisor ensuring clients realize maximum value from our solutions.

The Customer Success Manager is responsible for building strong relationships with customers, driving adoption of solutions, and ensuring long-term satisfaction. This role focuses on delivering measurable business outcomes and fostering loyalty.

Roles & Responsibilities:

• Serve as the primary point of contact for assigned customers.
• Understand client objectives and align solutions to deliver value.
• Monitor adoption and usage of solutions to ensure success.
• Collaborate with internal teams to resolve issues and optimize outcomes.
• Identify opportunities for growth and expansion within accounts.
• Provide insights and recommendations to improve customer experience.