Job Details
As a ServiceNow Presales Specialist, you will play a pivotal role in partnering with our sales team and clients to understand business requirements, accurately scope and size opportunities, and deliver tailored ServiceNow solutions.
Key Responsibilities- Collaborate closely with the sales team to understand client needs and translate them into customized ServiceNow solutions, including IT Service Management (ITSM), Configuration Management Database (CMDB), Software and Hardware Asset Management (SAM/HAM), Procurement, and Contract Management.
- Provide expert-level support throughout the presales process, ensuring alignment between client expectations and technical capabilities.
- Identify opportunities for cross-selling and upselling within the ServiceNow portfolio to maximize client value and revenue potential.
- Define solution margins in coordination with both sales and delivery teams, ensuring profitability and feasibility.
- Draft clear and detailed Statements of Work (SOWs) that outline deliverables, timelines, and engagement terms.
- Curate and maintain a repository of solution collateral, including presentations, case studies, and technical documentation.
- Actively contribute to the development and landing of opportunities for defined portfolio elements in close cooperation with Account Management.
Required Skills
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