Learning Administration & Services Analysts supports the vendor engagement and expense management activities of the Learning & Culture function including purchasing and payment process. Learning Administration & Services provides consultative support to the Learning Advisory and Execution teams in ensuring compliance of Learning vendor engagements to policies and standards in partnership with the Learning Third-Party Management and Supply Chain Operations.

The Learning Administration & Services Analyst provides leadership and supervisory responsibility for medium-sized operational/administrative teams of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

What you'll be doing:

• Ensure that data is summarized from across the business to provide critical information to executive team
• Partner directly with various players across decision management groups, analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives, including the annual strategic plan
• Formulate and shepherd cross-franchise initiatives and programs from conception to completion
• Help to manage executable strategies, partnering across the organization
• Establish best practices and principles for the decision management organization globally
• In conjunction with the team - understands the complexities of the department Profit and Loss (P&L); appropriate accruals, client allocations in order to improve operational efficiency and productivity.
• Help provide oversight of the Business Critical Milestone Reporting process and various other executive / client / management reporting processes. Ensure quality, efficiency and accuracy throughout the reporting process.
• Work with the team and respective Decision Management leaders on the communication strategy (e.g. town halls, new hire events) for the department and facilitate the development of communication materials and presentations for senior management, including C-level management, the Board of Directors, Operating Committee and other key stakeholders as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we'll need from you:

• Experience in Vendor Management and Learning Operations preferred.
• Relevant experience in global and complex settings with multiple stake holders
• experience in area related to analytics
• Individual contributor with the ability to work in a team of diverse skill sets and cultures
• Demonstrated success in managing deliverables within given timeframes; ability to cope under time pressures
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experience in Vendor Management (Administration, planning and third party management).

Experience in Stakeholder Management (Leading / Driving Process Improvement initiatives).

Advance English

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