Facilities Amenities, Director

We're seeking someone to join our team as a Employee and Guest Workplace Solutions (Amenities) Manager with responsibility for all Employee and Guest Services in Hong Kong. The candidate should be an experienced hospitality professional that will drive service delivery consistency and improvement plans for all EGWS functions. High level of service excellence and exceptional detail orientation managing VIP guests, meetings, and events are critical to the success of this role.

This role will interact with senior leaders and clients of the firm and will require delivery of a consistent, world-class experience. The position will manage third party relationships, manage financials, responsible for risk mitigation and escalation, and communicate with key stakeholders. The role will also be supporting hospitality programs with data analytics, metrics, and reporting as necessary.

In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is a Director level position within the Facilities Amenities.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:
- Manage the delivery of service to include foodservices, conferencing, visitor registration, reception services, and switchboard to meet Morgan Stanley's global standards for best in class employee and guest experience. VIP service delivery is required.
- Manage high profile, end-to-end event management such as F&B solutions, guest parking, visitor access, event room layout, cross-functional coordination, and sourcing exceptional F&B partners.
- Ensure commercial operating models are consistently managed through a continuous improvement lifecycle with a focus on service excellence, budget and ROI
- Managing Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise, in line with the firm's commitment to Environmental standards. Track and monitor KPI's, SLA's and drive vendor performance for continuous improvement.
- Build relationships, collaborate and strategize with service providers and their business partners to create a 'best in class' and 'fit for purpose' environment for employees and clients
- In partnership with Project Management, team and Workplace Evolution Teams manage amenity space design and drive projects team to build effective spaces.
- Actively participate in regional and global initiatives inclusive of project deliverables
- Clear and proper communications and understanding escalation processes are critical.
- Properly engage with local leadership and immediately escalate and respond to concerns. Manage and develop relationships with key business unit stakeholders and contacts. - Maintain an active awareness and understanding of global workplace trends, innovations and opportunities
- Implement and update processes to mitigate all risk issues. This includes topics but not limited to technology risk and compliance, health and safety, food safety and sanitation, regulatory compliance, firm guidelines and confidentiality.
- Respond to and management of environment & safety issues as they pertain to the health, safety and wellbeing of Morgan Stanley employees.
Incident Response:
- Familiarity with and adherence to the firm's incident response process
- On-call availability for afterhours emergency and BCP business support
- Coordination and communication of incident response protocols developed in partnership with global security
- Ensure each of the EGWS functions operate at the highest levels of client satisfaction on a consistent basis and create an exceptional workplace experience for the people of Morgan Stanley.
- Drive and implement Corporate Social Responsibility initiatives. Implement and stay compliant with any firm and global CSR initiatives.

What you'll bring to the role:
- Ability to multi task and managing varying stakeholder priorities in a professional effective way.
- Formal qualification and degree in hotel management, hospitality sector, property and/or facilities management
- Minimum of 5+ years of Hospitality operations experience with a concentration in delivering a world class experience to high profile and prestigious guests and clients.
- Strong knowledge of events and expertise in conference center management systems.
- Operational experience managing teams delivering exceptional service. Strong process management with a proven ability to deliver consistent results.
- Established vendor management relationships with trusted commercial skills particularly in relationship to managing performance based contracts
- Ability and experience managing global and regional priorities
- Previous experience in Investment Banking/Financial Services environment would be advantageous
- Highly technical and knowledgeable of latest industry trends and service delivery platforms
- Experience working with internal clients and stakeholders at various levels of the organization with an ability to communicate clearly and develop relationships with business partners
- Experience analyzing financial data and managing budgets
- Candidate to possess a high level of attention to detail, the drive and determination to deliver world class services in a fast paced, highly expectant environment
- Strong verbal and written communication skills
- A strategic thinker and self-starter with an entrepreneurial spirit
- Proficient PC skills including outlook, excel, word, PowerPoint, etc.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.