Customer service or client services or tech support or communication officer or customer support Jobs

Position Overview
The People Manager, Commercial Customer Success is responsible for leading both the Customer Success Advisor (CSA) and Renewals teams in the assigned territory. The CSA teams are focused on driving success in the "Onboard" and "Use" lifecycle stages of our customers as they deploy Autodesk solutions.   The CSA team will  engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers​.   The Renewals team is focused on driving, forecasting, and closing territory, large and strategic renewals opportunities by working directly with customers and resellers/partners. The Renewals team will also engage customers directly to drive the renewals opportunity to closure when needed. and are responsible for dedicated and deep focus on a per account basis, so will need to build customer specific engagement plans from a strategic and tactical standpoint by working in collaboration with TASE, CSA & Partners. The People Manager role is responsible for managing both teams, including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment

Responsibilities

• Achieve assigned sales quotas

• Manage and develop team

• Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects

• Ensure proper performance management and rewards/recognition guidelines are followed within own team

• Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption

• Regularly report on team and individual results

• Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues.  Identify and make recommendations for improvements in On boarding and Use

• Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities

• Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations

Minimum Qualifications

• Coaching and listening skills

• Ability to prioritize, assign and delegate tasks

• Change management

• Complexity: works to resolve complex issues and can exercise sound judgement in solution

• Negotiation: Undertake complex negotiations with customer and partners

• Planning: Contributing to building the customer plan and realizing the customer business objectives

Preferred Qualifications

• People Management experience

• 5+ years Customer Success/Account Management/Sales/Renewals experience

• Proven ability to negotiate $1M+ complex sales/renewals deals

• Working knowledge of SFDC

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.