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Job Requisition ID #
Position Overview
The People Manager, Commercial Customer Success is responsible for leading both the Customer Success Advisor (CSA) and Renewals teams in the assigned territory. The CSA teams are focused on driving success in the "Onboard" and "Use" lifecycle stages of our customers as they deploy Autodesk solutions. The CSA team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. The Renewals team is focused on driving, forecasting, and closing territory, large and strategic renewals opportunities by working directly with customers and resellers/partners. The Renewals team will also engage customers directly to drive the renewals opportunity to closure when needed. and are responsible for dedicated and deep focus on a per account basis, so will need to build customer specific engagement plans from a strategic and tactical standpoint by working in collaboration with TASE, CSA & Partners. The People Manager role is responsible for managing both teams, including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment
Responsibilities
Achieve assigned sales quotas
Manage and develop team
Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects
Ensure proper performance management and rewards/recognition guidelines are followed within own team
Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption
Regularly report on team and individual results
Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in On boarding and Use
Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations
Minimum Qualifications
Coaching and listening skills
Ability to prioritize, assign and delegate tasks
Change management
Complexity: works to resolve complex issues and can exercise sound judgement in solution
Negotiation: Undertake complex negotiations with customer and partners
Planning: Contributing to building the customer plan and realizing the customer business objectives
Preferred Qualifications
People Management experience
5+ years Customer Success/Account Management/Sales/Renewals experience
Proven ability to negotiate $1M+ complex sales/renewals deals
Working knowledge of SFDC
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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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