• Jobs
  • Companies
  • Events
    • Chat and Learn
    • Meet with Companies
    • Virtual Job Fair
    • EMEA Virtual Job Fair
    • Diversity Reboot Summits
    • Diversity Hackathon
  • Community
  • Resources
    • Blog
    • Video Library
    • Mentorship
    • Coaching
    • Meta Insights Library
    • Partnerships
  • For Employers
    • Hire, Brand, Retain
    • Post Remote Jobs
    • DEI
    • Diversity Reboot Summits
    • Executive Forum
    • Mentorship
    • Employer Resources
    • Learning Center
  • Log In Sign Up
PowerToFly
Log in
Sign Up
  • Jobs
  • Companies
  • Events
    • Chat and Learn
    • Meet with Companies
    • Virtual Job Fair
    • EMEA Virtual Job Fair
    • Diversity Reboot Summits
    • Diversity Hackathon
  • Community
  • Resources
    • Blog
    • Video Library
    • Mentorship
    • Coaching
    • Meta Insights Library
    • Partnerships
  • For Employers
    • Hire, Brand, Retain
    • Post Remote Jobs
    • DEI
    • Diversity Reboot Summits
    • Executive Forum
    • Mentorship
    • Employer Resources
    • Learning Center
  • Search for a Job
  • All Jobs
  • | Remote Jobs
  • | All Categories
  • Job Category
  • Civil Engineering
  • Customer Service
  • Data
  • Design
  • DevOps
  • Human Resources
  • Finance
  • Product Management
  • Marketing
  • Quality Assurance
  • Software Engineering
  • Sales
  • Writing
13283

Customer service or client services or tech support or communication officer or customer support Jobs

Sort By:
  • Relevance
  • Post date
Loading...
Loading more jobs...

No more jobs to load

No more jobs to load

← Back to Results

Manager, Commercial Customer Success ASEAN

Autodesk Singapore, SGP Full Time
Copy link
Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
powertofly approved What Autodesk Has to Offer:

Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:

  • Insurance: Health/Dental/Vision/Life
  • Work - Life Balance
  • Paid volunteer time off
  • 6 week paid sabbatical every 4 years
  • Employee Resource Groups
  • A "week of rest" at year's end
  • Job Requisition ID #

    22WD61518

    Position Overview
    The People Manager, Commercial Customer Success is responsible for leading both the Customer Success Advisor (CSA) and Renewals teams in the assigned territory. The CSA teams are focused on driving success in the "Onboard" and "Use" lifecycle stages of our customers as they deploy Autodesk solutions.   The CSA team will  engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers​.   The Renewals team is focused on driving, forecasting, and closing territory, large and strategic renewals opportunities by working directly with customers and resellers/partners. The Renewals team will also engage customers directly to drive the renewals opportunity to closure when needed. and are responsible for dedicated and deep focus on a per account basis, so will need to build customer specific engagement plans from a strategic and tactical standpoint by working in collaboration with TASE, CSA & Partners. The People Manager role is responsible for managing both teams, including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment

    Responsibilities

    • Achieve assigned sales quotas

    • Manage and develop team

    • Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects

    • Ensure proper performance management and rewards/recognition guidelines are followed within own team

    • Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption

    • Regularly report on team and individual results

    • Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues.  Identify and make recommendations for improvements in On boarding and Use

    • Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities

    • Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations

    Minimum Qualifications

    • Coaching and listening skills

    • Ability to prioritize, assign and delegate tasks

    • Change management

    • Complexity: works to resolve complex issues and can exercise sound judgement in solution

    • Negotiation: Undertake complex negotiations with customer and partners

    • Planning: Contributing to building the customer plan and realizing the customer business objectives

    Preferred Qualifications

    • People Management experience

    • 5+ years Customer Success/Account Management/Sales/Renewals experience

    • Proven ability to negotiate $1M+ complex sales/renewals deals

    • Working knowledge of SFDC

    #LI-POST

    At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

    Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.
    About the Company
    Autodesk
     San Rafael, CA, United States
    Work at Autodesk

    We make software for people who make things From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories,... Read more