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The Global Benefits COE is seeking a leader with extensive knowledge and experience in leading global benefits strategy and operational delivery. The Senior Director, Global Benefit Operations is responsible for overseeing, designing, and developing how we manage and deliver benefit programs for our organization. These programs include health and welfare, retirement, time off, disability, life and accident insurance, cars, select allowances, and all other work-life benefits available to employees. Responsibilities include driving global strategic management and delivery of benefits in 85 plus non-US countries with strategic interlock and alignment with US benefits. This role is accountable to lead and drive how we deliver our benefit programs in a operationally effective, financially prudent, legally compliant, competitive, and innovative way. 

Reporting to the Vice President, Global Benefits, Senior Director, Global Benefits Strategy and Operations ensures that all processes across program and vendor management, financial management, compliance and governance, operational delivery and employee experience are best in class and aligned with our values and objectives. 

Key responsibilities

• Build out the long-term approach to assess all benefits annually (in partnership with regional leaders) to bring recommendations to leadership. Review and assess all programs for financial management, compliance, competitiveness, and effective delivery. Bring well thought out recommendations and strategies to leadership showing a comprehensive view by country that also align to Visa and People Team (aka HR) objectives.

• Ensure governance and processes are in place to comply with legal requirements worldwide and work with external consultants to remain up to date on changes and trends.

• Build and manage a Global Broker Model and leverage support across country and global programs.

• Partner with internal finance teams on the fringe accounting model and manage the governance, approval process and reporting for budgeting and funding of benefits, globally.

• Act as the benefits financial, reporting, data flow SME for the Global Benefits team. Leverage systems and tools (internal and external) to compile, assess, and provide reporting on data and insights.

• Build out the procurement-to-payment process in partnership with Sourcing and Finance to ensure all benefit payments are made on time and in compliance with contractual terms.  Ensure Visa accounting and recordkeeping requirements are satisfied.

• Lead ad hoc projects related to benefits operational delivery.

• Provide benefits leadership and oversight for all M and A deal activity in collaboration with country and regional benefits team members and other functional partners.

• Provide leadership for all areas of internal risk and compliance for the Global Benefits COE.

• Monitor the effectiveness of existing benefits programs and vendors' services, using utilization data, benchmark data and feedback from the People Team and business stakeholders.

• Build and manage governance for global vendor management and provide metrics on performance and effectiveness.

Key Competencies for Success in the Role:

Relationship Building and Influencing: Demonstrated ability to build executive level relationships by establishing mutual respect, credibility, and trust, while also able to relate to employees at all organizational levels. Strong influencing skills combining high-level human capital knowledge with deep organizational understanding. Influences through expertise, data, respect, integrity, and persuasion.

Results Oriented: Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands-on.

Agility: Role model agile and adaptive mindset. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to deal effectively with strategic issues, as well as tactical operational details. Able to quickly pivot and re-prioritize in a fast paced, rapidly changing environment. The ability to manage in a highly complex and often ambiguous environment.

Values and Leadership: Demonstrates alignment to Visa's Values  - Integrity, Clients, People, Collaboration, Innovation and Excellence -.  Highly ethical and can be trusted to do only the right thing for the employees, shareholders, and others. Follows a balanced approach without compromising integrity.

Change Agent: Ability to formulate and implement change management plans. Knowledgeable about when and how to introduce change, in such a way that it is broadly accepted and institutionalized. Comfortable designing for the future, while managing day-to-day delivery. Able to anticipate risks and propose practical plans to mitigate them. Appreciates the Benefits function’s impact and how Benefits is an integral part of the company's business strategy. 

Data driven mindset: Ability to identify trends and extrapolate insights from complex organizational data using this information to make informed decisions and recommendations to leadership.

Communication:  Excellent verbal and written communication skills. Operates and communicates in a transparent fashion. Perceptive and intuitive nature with ability to translate observations into feedback and coaching.  Must be adept at storytelling and use of PowerPoint and data to do so.

Execution and Decision Making:  Outcome orientated and able to act decisively and deliver. Ability to leverage strong judgment to make effective and balanced decisions. Comfortable with analyzing data for the use in decision making and to inform actions. Must be adept at using Excel.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor's Degree of 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience in Human Resources, Business, Finance or other related areas preferred.
• 10 plus years of human resources leadership with exposure to an innovative, agile business, one that continues to reinvent their business proposition. Industry is open with a preference for a global technology company.
• 10 plus years of progressive global benefits management with experience working with executive leadership on strategies and investments that will meet function and business objectives.
• Must be a highly experienced benefits leader with competency across in-country and global benefit programs. Strong knowledge of cultural considerations, local legislation and compliance in a large, complex organization with employees in many countries.
• Strong program and vendor performance management, cost benefit analysis and budget management experience.
• Strong expertise in regulations and laws that apply to benefit plans around the globe and thorough knowledge of how global benefit organizations operate and influence and support in country benefits.
• Demonstrated business, financial, and HR acumen with strong project management capability, deep analytical ability, and creative problem-solving skills.
• Proven track record of translating vision into executable strategy and successfully navigating ambiguity and risk benefit analysis.
• Ability to use data insights and metrics to create rationale for recommendations.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 157,100.00 to 216,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.