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Job Details
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Role: Channel Programs Support Specialist Location: Sunnyvale, CA We are looking for a driven and detail-oriented individual to join our team to support our Global Channel Programs business team focused on Market Development Funds (MDF) for our Alliance, Global System Integrators, and Service Provider. You will work closely with the channel programs team and our partners to drive process improvements and operational efficiencies. You will be responsible for handling day-to-day channel investments-focused requests. This role will scale our channel investment support and enable execution to support the growth of our channel business. Key Responsibilities :
- Manage and provide visibility into all fund usage across partner segments and geographies by monitoring and communicating spend against allocations.
- Create and assist Partners with accurate and timely investment project/claims submissions by confirming appropriate documentation and adhering to company guidelines and compliance
- Support project execution/ claim reimbursement and alignment with the Juniper Partner Account Manager (PAM) and Field Marketing Manager (FMM) to yield best experience for our partners
- Drive day-to-day program-related issues, including submitting help desk tickets, addressing escalations, adding new users to MDF systems, and other actions to improve a partner’s experience when leveraging Juniper’s MDF Program
- Develop a keen understanding of partner program requirements; execute approved programs, support audit inquiries, and ensure compliance
- Flexibility supporting and working global time zones (PST/EST – early morning/late evening meetings)
- 3+ years of experience in channel/operations/marketing/sales
- Attention to detail and capability to work on multiple projects in parallel
- Strong time management and organizational skills
- Works well in a fast-paced, deadline-driven environment
- Team player with proven ability to drive results on distributed, cross-functional teams across the globe
- Intermediate excel skills are required
- Excellent verbal and written communication skills
About the Company
Juniper Networks
Sunnyvale, CA, United States
Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since... Read more