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Job Details
- Supervises small groups of employees who install, service, and repair equipment and machinery.
- Supervises small groups of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.
- Provides some first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
- Assist with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
About the Company
Cummins Inc.
Columbus, IN, United States
Cummins Inc. is a global power leader with complementary business segments that design, manufacture, distribute and service a broad portfolio of... Read more