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Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com Associate Field Service Technician – Patient Transport Who we want
- Hard-working winners. Confident, competitive and results-oriented salespeople who create a track record of success.
- Persuasive influencers. People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty.
- Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
- Mission-driven salespeople. Fiercely intense representatives with an unparalleled work ethic to live out their purpose of changing people’s lives and making healthcare better.
- As an Associate Field Service Technician, you are responsible for managing a service territory and for the repair and delivery of equipment according to Stryker Medical specifications
- You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades in accordance with the products operation manual
- You present the highest level of customer etiquette in support of the sales team and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
- Must adhere to Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, and cadence of documentation, etc.
- Engage in opportunities to collaborate with internal teammates across the business and assist on Field Service initiatives.
- High School diploma required
- Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy.
- Basic electronic and mechanical aptitude
- Willingness and ability to work an extended work week including nights and weekends at times.
- At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
- May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
- Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
- May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.
- Ability to follow and explain detailed instruction troubleshooting and inspection procedures, as well as diagnose issues and systematically solve problems.
- Strong interpersonal communication skills specifically relating to stress management, people management and conflict management.
- Exercise discretion and independence when applying professional expertise
- Must be able to possess written and oral communication / present to large groups of people
- Must be able to manage time and bring tasks through to completion with minimal supervision
- Must have the ability to prioritize work and keep detailed and confidential records
- Must possess unwavering ethics & integrity in a competitive and demanding work environment
- A winning team driven to achieve our mission and deliver remarkable results.
- Quality products that improve the lives of customers and patients.
- Ability to discover your strengths, follow your passion and own your own career.
- Stretchers & transport chairs– https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/stretchers.html
- Bed Frames– https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/bedframes.html
- https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/emergency-patient-transport.html
- Mistral-Air- https://www.stryker.com/us/en/acute-care/products/mistral-air.html
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
About the Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers... Read more