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Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com About Stryker Our benefits:
WHO WE WANT
ESSENTIAL FUNCTIONS Detail-oriented process improver. Critical thinker who naturally sees opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
Data translator. Highly effective communicator who can transform data findings into recommendations to compose reports and executive level presentations.
Strategic thinker. Enjoys analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
Collaborative partner. Builds and leverages cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Analytical problem solver. Goes beyond short-term resolution by identifying root causes, evaluating optimal solutions, and recommending comprehensive upgrades to prevent future issues.
Goal-oriented developer. Keeps the customer and standards squarely in focus. Delivers safe and robust solutions.
Servant spirit. Customer satisfaction always priority #1. Professionalism maintained at all times—even in the most stressful situations.
- Manage and care for Customer’s equipment within the Sterile Processing Department (SPD).
- Perform the cleaning, maintenance, and assembly of surgical instrumentation and equipment.
- Use exceptional attention to detail in order to ensure surgeon’s equipment is clean, sterile, functioning properly, and ready for the next case.
- Perform job functions while adhering to all industry and facility-specific standards and safety protocols.
- Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care.
- Bachelor's Degree highly preferred.
- SPD experience preferred. IAHCSMM certification ideal.
- Demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
- Excellent time management skills with ability to use independent judgment and critical thinking effectively.
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
About the Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers... Read more