Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Job Details
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences that keep us connected to our customers and serve them at every touchpoint. How will you make an impact in this role? As a Senior Product Manager on the Lounge Services team, you will play a pivotal role in shaping the future of the Global Lounge Collection. You will lead the development and execution of innovative product strategies that enhance the end-to-end journey for our card members, ensuring seamless access and delightful experiences within our global network of airport lounges. Your responsibilities will include but are not limited to:
- Driving the product roadmap: Define and prioritize product features and enhancements based on customer insights, market trends, and business goals to deliver a best-in-class lounge experience.
- Cross-functional collaboration: Work closely with engineering, design, marketing, operations, and other team members to align on product vision, strategy, and execution plans.
- Data-driven decision making: Use data analytics and user research to inform product decisions, measure performance, and iterate on features to continuously improve customer satisfaction and loyalty.
- Stakeholder management: Engage with key internal and external partners to build strong relationships, gather feedback, and advocate for resources and support needed to achieve product goals.
- Leadership and mentorship: Provide guidance and mentorship to junior product team members, fostering a culture of innovation, collaboration, and excellence.
- Bachelor's degree in Business, Engineering, Computer Science, or an equivalent. Advanced degree preferred.
- 5+ years of experience in product management, preferably in the technology or travel industry, with a proven track record of successfully launching and managing digital products or services.
- Solid understanding of product management methodologies, agile development practices, and user-centered design principles.
- Exceptional analytical skills with the ability to translate data insights into actionable product strategies and decisions.
- Excellent communication and presentation skills, with the ability to articulate sophisticated ideas and influence collaborators at all levels of the organization.
- Demonstrated leadership skills with experience leading cross-functional teams in a fast-paced, dynamic environment.
- Proven ability to thrive in ambiguity, adapt quickly to change, and get results.
- Experience working on products or services related to travel, hospitality, or airport operations.
- Familiarity with emerging technologies such as mobile apps, biometrics, IoT, and machine learning, and their potential applications in enhancing customer experiences.
- Knowledge of loyalty programs, membership services, or premium customer segments.
- Experience working with global teams and managing products across multiple markets and regions.
- Certification in product management (e.g., Certified Scrum Product Owner) is a plus.
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
American Express Company
New York City, NY, United States
Our differences are what shape the world, and we’re committed to ensuring everyone is seen, heard, and feels like they truly belong. That’s why... Read more