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Job Type
Full Time
Job Details
Job Description Team Summary Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are also a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services and initiatives into the market. The Client Configuration Management (CCM) team provides client configuration and implementation expertise involving a unique set of skills with highly specialized knowledge of complex systems and applications as it relates to Client programs, transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, merchants, third party processors, non-traditional clients, state-owned entities, and direct connect merchants. What an Implementation Analyst does at Visa:
- This is a client facing, individual contributor role providing dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets.
- Manage multiple types of configuration requests in support of client and Visa initiatives. This involves the coordination and prioritization of resources from various teams, and new processes to be developed based on committed and tight deliverable dates.
- Provide initial consultation and guidance on clients’ requests and needs,
- Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact.
- Participates in on-call rotation for out-of-hours urgent problems that may require configuration support or checks that jobs have completed over the weekend, acting as point of contact for both internal and external stakeholders.
- Attends project kick off meetings with client and Visa project team.
- Provide responsive, accurate, and timely communications to internal and external stakeholders.
- Review, research, and analyse client configuration requests in detail to ensure completeness and accuracy.
- Ensure execution of all deliverables including ownership of implementation requests
- Provide problem resolution support for production and testing configuration changes.
- Evaluate incidents and document/share lessons learned
- Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills..
- Ability to demonstrate subject matter expertise and knowledge specific to clients’ system and processing set ups.
- Act as on-call point of contact for activities that require CCM’s assistance outside of business hours.
- Build and enhance positive working relationships with Visa clients and internal stakeholders.
- Prepare and lead training to internal and/or cross-functional teams and external clients, as applicable.
- Responsible for the review and approval of other team members’ implementation work packets. These work packets represent the Visa system table changes involved within a client’s request and requires a review in multiple Visa applications.
- Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments.
- Facilitate any emergency requests and coordinate internal resources
- Develop and contribute to department processes and procedures.
- Facilitate and lead internal meetings, as applicable.
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more