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Job Details
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Producer Administration team is part of M&R Sales Technology, is dedicated to ensuring that agent enablement suite of tools, specifically the commissioning tool is continuously delivering enhancements to address ever changing environment for agent compensation. The Associate Director provides thought leadership, professional expertise, and effective roadmap management as it relates to business priorities. Leading by example, a successful candidate will foster shoulder-to-shoulder collaboration with business and technology teams, think critically, communicate effectively, have great technical and functional skills, and know how to effectively use resources. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Responsible for overall success of Incentive Compensation Management business team, cross-team collaboration with key business partners to negotiate win-win outcomes. Other primary responsibilities include:
- Day-to-day management of the ICM team, including staff assignments and talent growth. Overall owner of work that is committed to be delivered on agreed upon timeframe
- Effectively manage domain roadmap, dynamically driving work through delivery
- Effectively cultivate business relationships with key business stakeholders and IT delivery partners, while resolving any incongruences
- Serve as a thought leader to guide the team in critical business conversations
- Demonstrate organizational skills and ability to find common ground to effectively move projects forward
- Manage staff of four FTE’s that consists of project managers and business analysts
- Manage seasonal/ad hoc contractors as dictated by peak season demands
- Owner of holistic seasonal readiness activities
- Maintain a library of system documentation, serve as a SME on how the tool works
- Coordinate with adjacent systems and teams to ensure enhancements are accounted for and do not cause downstream issues
- 5+ years of agent commissioning tool experience
- 5+ years of vendor coordination experience that includes cross-collaboration with internal technology and business teams
- 5+ years of experience gathering, analyzing, and communicating complex information
- 3+ years project or program management, with focus in coordinating multiple resources and managing against timelines and budgets
- 2+ years of experience in people leadership
- Demonstrated professional verbal and written communication with experience presenting to leaders
- Ability to communicate effectively and accurately in writing and verbally to prospects, clients, and other staff
- 5+ year of commissioning tool experience using SAP products
- 2+ years of mentorship and/coaching experience
- Experience with Medicare
- Experience with technical developers & product management/support
- Knowledge of commissioning processes
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more