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Job Details
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Business Unit and Role Information NLP/GenAI data science team seeks a Director of Data Science to focus on NLP (Natural Language Processing) and/or generative AI (GenAI) research and serve as a thought-leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing the analyses, models, and algorithms that power our customers’ digital experiences. Colleagues in NLP/GenAI data science team serve as key members of the Global Decision Science organization within Credit and Fraud Risk at American Express. This critical team is responsible for managing enterprise risks throughout the customer lifecycle, across our consumer and commercial businesses, and across all our global products. We develop industry-first data capabilities, build profitable decision-making frameworks, create machine learning-powered predictive models, and improve customer servicing strategies. Our Global Decision Science teams use industry leading modeling and AI practices to predict customer behavior. We develop, deploy and validate predictive models and support the use of models in economic logic to enable profitable decisions across credit, fraud, marketing and servicing optimization engines. You will be working with a group of enthusiastic data scientists/machine learning researchers to develop end-to-end NLP/GenAI solutions, which will be used to improve customer experiences of our business product (e.g. chatbot). You will have the opportunity to deep-dive into modern large language models (LLM) and leverage latest GenAI frameworks/architectures in one of the most dynamic and challenging fields in machine learning. Responsibilities: · Build NLP/GenAI solutions to deeply understand customers’ needs as well as unique subtleties to enable personalized responses. · Research latest LLM and GenAI related academic literatures and test nascent ideas which can potentially solve new business problems and enhance existing solutions · Explore rich and massive data, including production codes, web, app, and API to discover new topics/patterns to unlock new business opportunities and drive innovation.
- Build everything from basic reports to advanced deep learning models and algos to drive better customer experience as well as improvements to the productivity of Amex Colleagues using GenAI
- Demonstrated ability to frame business problems into mathematical programming problems, leverage external thinking and tools (from academia and/or other industries) to engineer a solution and deliver business insights.
- Independent thinker who’s organized, has great attention to detail, and can multi-task
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
American Express Company
New York City, NY, United States
Our differences are what shape the world, and we’re committed to ensuring everyone is seen, heard, and feels like they truly belong. That’s why... Read more