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Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com About Stryker Our benefits:
Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time) Overtime required as needed Who we want –
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
- Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
- Answer incoming requests through a multichannel system which includes but is not limited to: order entry, order status verification, and trouble-shooting of products
- Follow standardized process to ensure 100% quality for all orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
- Understand, interpret, and explain detailed information of printed material and processes
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers and markets
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- 0+ years of experience – required
- High school diploma – preferred
- Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software – a plus
- Clear and concise communication skills – required
- Passion for best-in-class customer service and ability to make customers promoters of our products and services – required
- Drive to dig into the details of customer issues to solve problems proactively – required
- Ability to work flexible hours, as needed to support the business needs – required
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
About the Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers... Read more