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Job Details
About the Role: Grade Level (for internal use):10 Department overview As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global's values of inclusivity, collaboration, and integrity. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence. Position Summary We are seeking an individual capable of delivering outstanding customer experiences across diverse clientele, while efficiently managing client workflows, to join the S&P Cappitech Support and Operations team. The ideal candidate will possess adept communication skills for interacting with clients, addressing regulatory inquiries, and resolving daily reporting challenges. Experience with EMIR, MiFID, ASIC, MAS, CFTC, SEC, and SFTR is preferred. This client-facing role demands a high level of technical proficiency. The successful candidate should demonstrate strong analytical and problem-solving abilities, utilizing both technical expertise and financial/regulatory knowledge to resolve issues effectively. Duties and Accountabilities
- Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
- Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
- Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes.
- Timely escalation of issues and ensuring proper follow-up until resolution.
- Managing Production Incidents and collaborate with internal teams such as Product, Technology, CAM to understand the actual root cause and lead remediation to ensure clients data is correctly reported.
- Supporting validation or User Acceptance Testing (UAT) for issue resolution.
- Contributing to client-specific projects as required.
- Conducting Root Cause Analysis to identify the source of data inconsistencies.
- Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.
- Manage and reduce client escalations with Support and other business areas, leading to prompt and satisfactory resolution.
- Deliver strong and concise messages to clients, protecting S&P, its clients, and reputational aspects of our services.
- Develop collaboration and maintain excellent relationships with various internal teams such as Product, Support, Integration.
- A highly motivated, disciplined, confident team player who is delivery focused and committed to high quality output
- Possession of a Bachelor's or Master's degree in business administration, technology, or a related field.
- Preferably, completion of any financial course such as FRM or CFA.
- Proficiency in Excel, SQL, and understanding of an API at an intermediate level.
- Demonstrated experience of 4 to 7 years in financial markets or fintech.
- Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
- Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/CFTC).
- Ability to comprehend technical concepts.
- Competence in querying and extracting data from databases
- Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.
- Meticulous attention to detail.
- Demonstrates a commitment to quality and possesses a robust analytical skillset.
- Proficient in both verbal and written communication, with strong interpersonal abilities.
- Exceptional problem-solving and analytical skills.
- Capable of managing substantial amounts of data effectively.
- Exhibits autonomy while also thriving in a team environment.
- Highly motivated, disciplined, and confident, with a collaborative mindset. Adaptability to changing priorities is essential.
- Dedicated to delivering high-quality results consistently.
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
About the Company
S&P Global
United States
At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening up possibilities. We Accelerate Progress in the world.... Read more