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Job Type
Full Time
Job Details
Job Description Senior Manager, Acceptance Support LAC Position Description: The Senior Manager, LAC Merchant Support will be responsible for the support of Acceptance Solutions products in the Latin America and Caribbean (LAC) region. This includes complete responsibility for the performance of the group supporting issue resolution at levels 1 & 2 for both merchants and partners within the region and partnership with the level 3 teams to ensure the best possible client experience at all levels. The Senior Manager will be part of the global Acceptance Support organization and work to ensure consistency and harmony of LAC support processes with other supported regions. They will be the primary support point of contact for internal stakeholders in the LAC region, including other CS leaders, sales, and product teams. Candidates should have a strong knowledge the Visa Acceptance Platform including Cybersource and have experience working in a global support structure. This position may be located in Bogota, Columbia or Miami, Florida and must be bi-lingual in English and Spanish. (Tri-lingual in English, Spanish, Portuguese a plus) Responsibilities:
- Drive the best possible Client Experience for supported merchant and partners.
- Improve Operational Efficiency by delivering operational excellence and execution.
- Be accountable for the overall performance of a team and lead by example.
- Focus on Performance Development and Growth for all employees.
- Participate in the hiring process by conducting interviews and making hiring decisions.
- Effectively handles tasks, meets all expectations and follows through.
- Displays a sense of urgency and motivation to succeed.
- High personal standards and persistent in setting and accomplishing goals.
- Is self-motivated with the ability to work independently and takes responsibility for results.
- Effectively handles employee concerns and appropriately identifies and meets expectations/needs.
- Demonstrates an ability to coach and increase performance from others.
- Uses communication skills to inspire, influence and motivate others.
- Effective time management skills.
- Able to be trusted, honest and transparent by taking responsibility to do what was right.
- Appropriately handles stressful situations and adapts easily to shifting priorities and challenges.
- Takes initiative by creating bold solutions even when given vague instructions.
- Comfortable and confident in approaching and interacting with others about improvements.
- Ability to project manage and introduce new ideas and processes to make things better.
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more