Team Lead for Service Line

• Do you enjoy leading people and staying close to technical work?
• Are you passionate about helping teams deliver great customer outcomes?
• Would you like to shape how IT services are delivered in a growing, international company?

Location: Almaty, Kazakhstan | Work arrangement: On-site | Contract type: Full-time | Reporting to: Sr Manager General Management | Language requirements: Fluent/professional English, written and verbal, communicative Russian or Kazakh is a plus

We are looking for a Team Lead for Service Line to manage and grow our delivery team in Almaty. This is a hands-on leadership role where you will balance technical delivery with people leadership. You will guide your team, support customers, and make sure our services run smoothly and effectively. You will join a collaborative environment where leadership means both supporting your team and staying close to customers. If you like combining people’s focus with technical impact - this is the role for you.

Key Responsibilities

• Lead the daily operations of the local delivery team, ensuring services meet expectations
• Deliver and oversee solutions in Windows Server, Azure, O365, SQL, AD/AAD, and IT Security
• Allocate workload, track progress, and manage risks to keep projects on time and budget
• Handle escalations, resolve challenges, and maintain strong customer relationships
• Mentor, coach, and develop team members, fostering collaboration and growth
• Work closely with global teams to align delivery standards and share best practices