Team Lead for Service Line

Team Lead for Service Line
Contract type: Full-time | Location: Almaty, Kazakhstan | Working model: On-site

Do you enjoy leading people and staying close to the technical work?
Are you passionate about helping teams deliver great customer outcomes?
Would you like to shape how IT services are delivered in a growing, international company?

We’re looking for a Team Lead for Service Line to manage and grow our delivery team in Almaty. This is a hands-on leadership role where you’ll balance technical delivery with people leadership. You’ll guide your team, support customers, and make sure our services run smoothly and effectively.

What you’ll do

• Lead the daily operations of the local delivery team, ensuring services meet expectations.
• Deliver and oversee solutions in Windows Server, Azure, O365, SQL, AD/AAD, and IT Security.
• Allocate workload, track progress, and manage risks to keep projects on time and budget.
• Handle escalations, resolve challenges, and maintain strong customer relationships.
• Mentor, coach, and develop team members, fostering collaboration and growth.
• Work closely with global teams to align delivery standards and share best practices.