Job details
Ready to take ownership of L1 Azure support and keep ServiceNow up to date?
Keen to join a team where you can learn, grow, and solve challenges together?
Do you want to join a global leading software and cloud solutions provider?
Practical Information:
Location: Sofia, Bulgaria | Reports to: Service Delivery Lead - Azure & DWP | Visa Requirements: Valid working visa for Bulgaria | Language Requirements: Professional English, written and verbal | Work Arrangement: Hybrid
As our new Azure Cloud Support Engineer, you will provide L1 Azure support for cases escalated by the helpdesk or handed over from LATAM/APAC teams. You will troubleshoot core Azure services and keep clear, accurate notes in ServiceNow to track progress and solutions. You will be part of a collaborative team that works together, shares knowledge, and supports one another to keep our Azure environments running smoothly.
Responsibilities
Troubleshoot VMs, VNets, Storage, basic SQL, pipelines
Handle cases from helpdesk, regional handovers, and global active queue (daily rotation)
Maintain detailed ServiceNow work notes after every action
Join daily team calls to ask questions, share insights, and solve challenges together
Escalate to L2/L3 with clear documentation and repro steps
Run scripts/diagnostics when required (no scripting knowledge required)
Collaborate with global teams for follow‑the‑sun support
