Happy customers and employees are the crux to any successful business. How can organizations that struggle with one (or both) of these factors rise to the top and crush business objectives? Better yet, how can organizations with happy customers and employees rise even higher? Join Mary Poppen, Glint’s Chief Customer Officer, for a live Q&A; to tackle how you can forge better business results thanks to happy employees AND customers!
You asked, she's answering:
- What are some quick wins I can do as a leader to increase employee happiness at my organization?
- Our customer experience scores are lackluster at best, how can I better understand why my customers are unhappy, and fix it?
- I'm a leader at a growing startup and we haven't ran into these issues... yet. What can I do to make sure my employees and customers are always happy?
- & more!
MEET THE SPEAKER:
Mary Poppen is Glint’s Chief Customer Officer, responsible for driving and scaling the company’s ability to delight its customers. She was previously Global Head of Innovation Enablement at SAP SuccessFactors, and Chief Customer Officer for SAP’s Global Cloud business before that. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 20 years of business consulting and leadership experience. She has published research and speaks frequently on the topics of performance and process improvement. In addition, she is a well-recognized customer experience thought leader, presenting at global events and conferences on this topic as well as serving as a Board Advisor and executive mentor in this space.