• Talent
  • Employers
  • About
  • Jobs
  • Events
  • Companies
  • Resources
  • Log in
  • Talent
  • Employers
PowerToFly
  • Talent
  • Employers
  • About
  • Jobs
  • Events
  • Companies
  • Resources
Log in
  • Search for a Job
  • Saved Jobs
All Jobs Remote Jobs Customer Service Software Engineering Data Human Resources Product Management Quality Assurance Browse All
Remote Jobs Customer Service Software Engineering Data Human Resources Product Management Quality Assurance Browse All

2261 Remote Engineer Jobs

2261 Jobs
Sort By:
  • Relevance
  • Post date

Sign up for our weekly remote work round-up newsletter and have new openings from companies that care delivered right to your inbox.

By signing up you accept the Terms of Service and Privacy Policy
Loading...
Loading more jobs...

No more jobs to load

No more jobs to load

← Back to Results

Sr. Genesys Cloud Developer II

Tandem Diabetes Care Remote Full Time
Sign In To Apply
I'm Interested
Copy link
Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Description

 

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

 

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

 

A DAY IN THE LIFE:

You will be responsible for independently performing IT functions such as administration, troubleshooting, development, design, analysis, evaluation, testing, debugging and implementation of new flows, integrations, functions, features and applications in support of the whole enterprise, but focusing on Sales and Technical Service. You will consult with business unit managers and guides them into decisions geared toward solving business problems, improve efficiencies, creating business logic utilizing your knowledge of best practices, what creates great customer experiences, what strengths and limitations the product offers, etc. Drives adoption of new and or advanced technologies with the goal of creating exceptional customer experiences and efficiencies by utilizing automation Robotic Process Automation (RPAs), natural language voice and chat dialog flows, etc.

Primary Duties & Responsibilities 

  • Maintains, modifies, designs, and develops custom flows in Genesys Cloud.
  • Maintains, modifies, designs, and develops custom dialog flows for use in voice, chat, and virtual agent bots.
  • Troubleshoots unresolved problems and acts as the SME (Subject Matter Expert) between the business, agents, and IT’s App Support / Service Desk teams.
  • Participates in and is responsible for programs and systems development, configuration and implementation of systems and tools selection.
  • Brings forth new ideas, concepts, and technologies to advance our goals and initiatives toward being a world class customer service organization while driving down costs per interaction.
  • Creates and maintains documentation of configurations, flows, logic, and integrations.
  • Liaises with partners regularly including support, engineering, customer success managers, etc.
  • Communicates and escalates system issues as needed.
  • Provides creative solutions and workarounds to system issues as needed.
  • Ensures work is performed in compliance with company policies including Privacy/HIPAA and other Regulatory, legal, and safety requirements.
  • Other duties or projects as assigned.

 

YOU’RE AWESOME AT:

  • Strong development experience with Genesys Cloud Architect, integrations and related technologies.
  • Technical knowledge of conversational bot technologies, with Google Dialog Flow experience as a plus.
  • Strong customer-service orientation.
  • Skilled at conveying technical information in a clear, concise and simplified manner to non-technical people.
  • Skilled at contributing on a consistent basis towards team initiatives in a thorough and timely manner.
  • Able to react to changing situations in a timely, calm, and confident manner.
  • Operates in an emotionally intelligent manner.

Minimum certifications/educational level:

  • B.S. in business or computer science and/or equivalent combination of education and applicable job experience.

Minimum experience:

    • 7 years of experience working with contact center technology.
    • 7 years of scripting/programming experience with either a text or low-code technologies.
    • Previous experience acting as a Contact Center technology SME.
    • Experience maintaining and developing flows in Genesys Cloud.
    • Experience in building and maintaining dialog flows.
    •  

WHAT’S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $130,000.00 - $155,000.00 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts.  You’ll also receive 10 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match.  Learn more about Tandem’s benefits here!

 

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position, please share!

If you are applying for this job and live in California, please read Tandem’s CCPA Notice: https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants.

  #LI-Remote  

 

About the Company
Tandem Diabetes Care
 San Diego, CA, United States
Work at Tandem Diabetes Care

How To Find Flexible Remote Jobs That Allow You To Work From Home or Anywhere

Trying to find a flexible remote job? You should search for different terms depending on exactly the type of job you’re looking for. Some of the most common search terms include:

  • Remote Jobs
  • Work From Home Jobs
  • Online Jobs
  • Flexible Jobs
  • Telecommuting Jobs
  • Freelance Jobs

Times have changed, and so has the workforce. Gone are the days of geographical limitations on who companies can hire. Digital nomads are on the rise, but they’re not the only ones looking for flexible jobs. Stay-at-home moms, people with physical mobility issues, and myriad more can benefit from the option to work from home.

You can find all of the types of jobs listed above on our site, and while many of those terms can be used synonymously, it’s good to be able to define them and know what you’re looking for so that you can find a job that’s the best fit for you.

Remote Jobs

A truly remote job allows you to work from anywhere, with no restrictions on timezone, state, or country. So if you’re hoping to be a proper digital nomad, make sure you’re looking for remote jobs. It’s also worth noting that most “remote jobs” are considered full-time roles.

You can learn more about the definition of remote jobs here. Note, Many companies will mention that a job gives you the option to work remotely - it’s good to clarify whether they mean the position can be done remotely full time, or if what they’re really offering are home office days. Phrasing like “option to work remotely once a week” should make it clear that you’re expected to be physically present the rest of the time.

Work From Home Jobs

“Work from home jobs” is one of the most common search terms for folks looking to break away from the restrictions of a traditional office. In fact, it returns 10 times as many results as “remote jobs.” So if you want to cast your net wide, then this may be the way to go… But “work from home jobs” can function as a bit of a catch-all - unlike a search for remote jobs, which will tend to return a number of legitimate full-time opportunities like the ones on our site, work from home jobs can mean a lot of different things. Everything from teaching English online to selling your crafts on Etsy would be considered work from home jobs.

Unlike remote jobs, work from home jobs don’t necessarily mean you’ll have the support of an employer… it’s literally any job that you can do from home. So if you want to see the full breadth of non-office jobs/work that’s available, search for “work from home jobs”... but if you want a full-time role with a 401k that lets you work from anywhere, consider a more tailored search for “remote jobs.”

Online Jobs

“Online jobs” returns even more searches than work from home jobs. Online jobs are any jobs that you can do just by being connected to the internet. Lots of these jobs are part-time, pay by the hour type roles. Think English teacher, online tutor, part-time blogger, resume writer… they tend to be very gig focused, and companies offering these roles will almost always pay you by the hour. Great if you want flexibility, not necessarily if you want stability.

Flexible Jobs

Flexible jobs can mean a lot of different things. You can have an in-office job that’s flexible because you’re allowed to set your own hours. Or because you’re allowed to work from home a certain number of days each month. It might also mean working part-time (or having the option to).

Flexible jobs can also be remote or work from home jobs in which you’re allowed to set your own schedule (though you should note, not all remote/virtual/online jobs are actually flexible - many of them assign strict hours). In conclusion, flexible jobs mean a lot of different things to different people, but if the ability to set your own schedule is important to you, you should definitely be looking for flexible jobs - regardless of whether they’re remote or in-office.

Telecommuting Jobs

A lot of jobs listed as remote jobs are actually telecommuting jobs. Telecommuting jobs are full-time roles with companies who can offer you the flexibility to work from home 99% of the time, but might need you to reside in a certain physical location or time zone due to practical constraints. (You can learn more about the tax reasons for this here.) You might be expected to occasionally go to the office for trainings, or you might need to meet in person with clients in a certain area. These jobs are great if you want both a high degree of flexibility and stability, while remaining in your current area. They’re not ideal for would-be digital nomads.

Freelance Jobs

Freelance jobs are booming in today’s gig economy. They afford you a lot of flexibility because you set your own schedule, and oftentimes your prices. But as noted with online jobs, a lot of times, you’re “freelancing” for a company even though you’re really working for them almost full time.. But instead of paying you as a full-time employee, they’re paying you by the hour or by the product. This is often less preferable to a full-time remote job that offers more stability and better pay. That said, searching for freelance jobs online can be a helpful way to launch your own freelance career. Maybe you start doing freelance work on gig sites like Fiverr, but are ultimately able to go out on your own once you’ve built up a portfolio and client list. It’s at this point that freelance work can become truly lucrative. It’s worth noting that not all freelance work can be done remotely - depending on your skill-sets, you may need to be able to meet in person with your clients.

You can find freelance opportunities with legit companies here on PowerToFly.