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Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com GENERAL DESCRIPTION: Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. ESSENTIAL FUNCTIONS: · Provides clinical surgical support by managing all relevant equipment. · Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. · Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. · Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. · Maintains knowledge base of equipment and disposable products through Stryker education training programs. · Provide physicians and OR personnel with information on new and current products. · Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. · Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account. · Accurately records and reports all surgical procedure information. · Adheres to all Stryker and medical facility policies, standards and procedures. · Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment. · The ability to provide on-call services, as required, by the medical facility. QUALIFICATIONS: · Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. · Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. · Applicable for Specialists working in Sterile Processing Department: IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal · Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. · Ability to remain standing and/or walking for an extended period of time. · Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. · Excellent time management skills with ability to use independent judgment and critical thinking effectively. · Must be able to explain and generate detailed guidelines and procedures. · Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. · Adhere to (HIPAA) and other related patient confidentiality policies and procedures. · Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. · Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). · Excellent analytical skills. · Excellent interpersonal skills. · Excellent equipment problem-solving skills. · 5-10% travel required About Stryker Our benefits:
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
About the Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers... Read more