SoftwareOne is seeking a skilled and motivated Senior Amazon Connect Developer to join our dynamic team. As a Senior Amazon Connect Developer, you will play a critical role in designing, developing, and implementing innovative solutions using Amazon Connect, a cloud-based contact center service.

Role & Responsibilities

1. Solution Design: Collaborate with clients and internal stakeholders to understand their business requirements and translate them into effective contact center solutions using Amazon Connect.
2. Troubleshooting and Support: Identify and resolve technical issues related to Amazon Connect deployments, providing timely support to ensure system stability and optimal performance.
3. Integration: Integrate Amazon Connect with various systems, such as CRM platforms, ticketing systems, workforce management tools, and analytics platforms, to enable seamless data exchange and enhance overall contact center functionality.
4. Testing and Quality Assurance: Conduct comprehensive testing of Amazon Connect solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
5. Continuous Improvement: Stay up-to-date with the latest trends and advancements in contact center technologies, AWS services, and related tools to identify opportunities for improvement and innovation.

What we offer 

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
  • Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
  • Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions
  • Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
  • Access to EAP and concierge services
  • Pre-Paid Legal at no cost
  • Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
  • Employee stock purchase plan
  • Learning and development opportunities galore
  • Tuition reimbursement
  • And much more!
  • Specific to Milwaukee-based office employees: company paid parking 
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

What you offer

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Strong programming skills in languages such as JavaScript, Python, and Node.js required.
• Experience in developing and implementing solutions using Amazon Connect preferred.

• Overall AWS development/service experience including Lambda functions, S3, DynamoDB, Lambda, API Gateway, Kinesis, Kendra, etc.

• Experience with AWS CLI and AWS SDK, writing Infrastructure as code using AWS CloudFormation, writing IAM Roles using AWS security best practices.
• Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
• Effective communication skills, both written and verbal, to collaborate with clients and internal teams.

• Ability to translate customer business requirements into technical action and work with a development team to implement those requirements.
• Has experience in leading a development team and mentoring junior developers.
• AWS certifications related to Amazon Connect (e.g., AWS Certified Developer - Associate) are a plus.

Personal Qualities:

• Attention to detail to ensure a high-quality user experience.
• Comfortable working in a dynamic and fast-paced environment
• Bi-lingual (Spanish) preferred.

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Target compensation for this role will be $160K (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.

We are not able to consider candidates residing in the state of Hawaii currently.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy. 

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”