Recorded Live Chats

Real Estate Success - Getting In And Growing With The Industry

The housing market is always changing - but starting a career in real estate could open countless doors that you may have never dreamed of. Loftey, a NYC startup, is shaking up the traditional ways of renting apartments in NYC, and we're excited to chat with one of their top agents, Rachel Cook! Ask Rachel anything in this hour-long live Q&A! You asked, she's answering: How did you get started...

How To Create A Diversity Scorecard For Your Organization

Regardless of whether or not your company publishes their diversity numbers, someone should be keeping track of the progress an organization is making (good or bad). This raises a lot of questions - including how should we identify current employees, what metrics really matter, and what does success looks like? All of these questions (and more!) will be answered in this live Q&A! You asked,...

Harnessing The Power Of Customer Success

97% of Scout RFP customers see 10x+ ROI within the first year of using Scout — and 89% of Scout users launch their first event within a week. How does Scout RFP maintain such a high customer success rate? It all comes down to making their customers happy, something Allison Yount, Head of Customer Success is very familiar with! Join Allison Yount and Michelle Barberini, a Sales Recruiter, for a...

Seeking Diverse Ideas From Your Team: How To Do It

In order to foster more diverse and inclusive workplaces, we need to expose ourselves to different viewpoints and look out for red-flags within our teams that show limited-thinking. In this live Q&A, Sheana Alqvist is helping us to seek more diverse thoughts within our teams and grow from within! You asked, she's answering: How do I get my team to think more "outside the box"? What are the...

Conflict Resolution 101

Avoiding conflict does not mean conflict is resolved. The ability to address tough situations head-on and communicate effectively will not only make you a better coworker, but could lead to both personal and professional growth. Learn everything you need to know about resolving conflict in this live Q&A with Sharon Ray, Chief People Officer at Solstice! In this chat, you'll also have the...

Using The "I" In D&I; To Attract & Retain Top Talent

In order to attract and retain top talent, hiring leaders need to go where the diverse candidates are, know exactly what these over-messaged candidates want, and execute! Learn how you can take your organization’s D&I strategy to the next level in this hour-long live Q&A session with PowerToFly’s own Dionna Smith-Keels! You asked, she’s answering: How can I ensure the interview process is...

Redefining Identities in Data Analytics

The way we analyze data is culturally outdated. How do we update our technologies to meet a growingly diverse population? Join Niyoosha Ahmadikhoo for a discussion on how we can modernize our processes to stay relevant in the changing times. You asked, she’s answering: What data needs redefining? In which industries is this especially relevant? How can you structure your data so it stays...

The Hidden Secrets of Negotiation

Negotiation laws are changing - are you prepared for your next negotiation? Join Nicole Page, Partner at top NYC law firm, Reavis Page Jump LLP, for an exclusive virtual Q&A to answer all of your pressing negotiation questions (that only a lawyer could answer!). You asked, she's answering: What has changed, in legal terms, for negotiation?What is considered "in writing" when negotiating?...

Become A Better Public Speaker

Want to level up in your career? If yes, then it's time to amp up your public speaking skills! The ability to articulate your thoughts and ideas to an audience is crucial for career growth - and Poornima, Founder of Femgineer, is here to provide the tips and tricks you need to be successful! You asked, she's answering: What are some easy ways to get better at public speaking?How can I get more...

Getting Leadership Buy-In For Diversity Efforts

In a perfect world, we shouldn’t need leadership’s buy-in to diversify our pipelines - but no company is perfect (and budgets are tight!). Learn what you can do as an employee, recruiter or hiring manager to get leadership on board with diversity initiatives, and where you should be spending budget, in this live Q&A! You asked, she’s answering: How can I make the case for diversity to hiring...

Building A Successful Twitter Community

What started as a hashtag, quickly grew into a dedicated handle, a following of over 34k, and one of the most sought out live chats on Twitter. Mary Kalor's #NextChat brings in hundreds of HR professionals each week - but it wasn't easy! Learn how Mary, Manager of Public Affairs for SHRM, built a successful Twitter community, and ask her anything in this hour-long live Q&A! You asked, she's...

How To LinkedIn - Optimizing Your Profile and Beyond

There are over 500 million professionals with profiles on LinkedIn - how can you make your profile stand out to recruiters, and amongst your peers? What should you be doing to build your brand and grow your LinkedIn presence on this always changing platform? Join LinkedIn Strategist and Career Coach, Alison Rakoto for an hour of Q&A to find out! You asked, she's answering: What's the most...

Best Practices For Parental Leave

What does the parental leave policy look like at your organization? Join HR Leader, Ashley Stevens, for a virtual chat about structuring parental leave policies while chatting with other professionals about the policies at their companies! You asked, she's answering: What are the industry standards for parental leave?Is parental leave negotiable? When should this negotiation take place?How can...

Insurance Basics and When to Think About Getting a Will

Ready to get your finances in check? Join Abigail Vachon, PowerToFly Sourcer and former Financial Advisor, for four Q&A sessions that are sure to bring you one step closer to your financial goals! PART IV: INSURANCE BASICS - WHEN TO THINK ABOUT GETTING A WILL No one likes shopping (or paying) for insurance, but should the time come when you need to use it, you'll never be more thankful for...

An Intro To Coding

If you've ever thought about getting into programming or are interested in learning basic skills, and what it takes to be a successful programmer, this is the chat to join! PowerToFly's Architect and Lead Developer, Devi, is answering all of your questions in this live, virtual Q&A! You asked, she's answering: What are your favorite programming languages? Why?Which languages should a beginner...

Leveraging Your Culture in the Workplace

We all have a story to tell, and while our backgrounds and culture play an integral part of who we are, it's become second nature to try and hide those differentiating factors on job applications, cover letters, or even in office conversations. Take it from Michele Cantos, Director of the Grace Hopper Program - stop hiding who you are! In this hour-long chat, we're diving into how you can...

Data Visualization in Python

Join Barbara Donnini, President of Boxplot Analytics for our very first code-a-long Lunch & Learn! In this hour-long introduction to Python, we'll be coding along with Barbara, turning data into comprehensive graphs anyone could understand! *NO PREVIOUS CODING EXPERIENCE REQUIRED* Click here for setup instructions prior to the chat. MEET THE SPEAKER: Barbara is a data analytics expert with a...

Investing Basics And Savings Strategies

Ready to get your finances in check? Join Abigail Vachon, PowerToFly Sourcer and former Financial Advisor, for four Q&A sessions that are sure to bring you one step closer to your financial goals! PART III: INVESTING BASICS AND SAVINGS STRATEGIES Now that you've budgeted your income and have some extra cash - what should you do with it?! Instead of planning an impromptu vacation or making an...

Customer Service 101 - Building, Learning, & Scaling a Team

Good customer service can make or break a product - it can impact a product's growth, not to mention it's market value against competitors. Building a world-class customer service team is no easy feat, which is why we've invited Stephanie Mirch, Head of Customer Success at Nanit, to share her advice on building, learning from, and scaling a customer service team! You asked, she's answering:...

How to Achieve Future Goals Right Now

Are you sick of setting New Year's resolutions that seem unobtainable even just two months into the year? If you want to cultivate the strongest belief in yourself so you can achieve what you want - then join this chat! In this virtual chat, Elinor will walk us through: 1::Choosing a goal today 2:: If you achieved this goal, how would you feel?? Creating future-focused scenarios. 3:: Top 3...

Get To Know Your Employee Benefits

Ready to get your finances in check? Join Abigail Vachon, PowerToFly Sourcer and former Financial Advisor, for four Q&A sessions that are sure to bring you one step closer to your financial goals! PART II: GET TO KNOW YOUR EMPLOYEE BENEFITS In today's world, benefits play a HUGE role in compensation. When utilized properly, they can also positively impact your overall financial wellness. If...

The Big Benefits of Thinking Like a CEO - And How to Do It!

People rise to the top of organizations for many reasons, mainly because they are the best at what they do. When you take an in-depth look at what separates c-level executives from those they manage, you'll notice the way they talk, interact with colleagues and clients, and think is different. In this chat, join Deberah Bringelson, one of the most profit-producing Business Growth and...

From Generation to Generation- Developing Female Leaders

Our parents teach us so many lessons throughout our lives, that it's hard to say which teachings prove to be most important until we're adults ourselves. The same can be said about our children who inspire us in ways we may not even comprehend. In this chat, we're welcoming a mother-daughter combo to our virtual stage, to share the lessons they've learned about navigating their careers,...

Cash Flow, And Considering A Budget

Ready to get your finances in check? Join Abigail Vachon, PowerToFly Sourcer and former Financial Advisor, for four Q&A sessions that are sure to bring you one step closer to your financial goals! PART I: CASH FLOW, AND CONSIDERING A BUDGET We're going to dive into how much money is coming in compared to how much is going out (and from where). Abigail will share tips for budgeting, programs to...

Blockchain 101

It seems like everyone is talking about blockchain, but what do you really know about this revolutionary technology taking the internet by storm? Raffi Sapire, Director of Operations at Livepeer is here to teach and help us understand blockchain basics in this hour-long live Q&A. Livepeer is on the cutting edge of blockchain technology, and with her experience in operations, she will also be...

Getting Into A Calm, Confident Mindset - Approaching New Healthy Living Goals

If you made a New Year's resolution to start living a healthier life - this is the chat to join! Jessica Cording, a registered dietitian, health coach, and writer, is chatting with us live to answer any and all of your health-related questions from how to get in a better mindset, to food and exercise. You asked, she's answering: One of my NYR's is to stress less - any advice for doing so?I...

Leadership - How To Foster More Inclusive Environments

There are plenty of statistics that show how more diverse teams are more efficient and produce better, more high-quality work, but we're still getting asked the same question, "how do we foster these inclusive environments?". According to Minda Harts, founder of The Memo LLC, it starts with Leadership - and not necessarily leadership from the top down! Join us for a discussion with Minda on...

How to Effectively Onboard Your Customer Success Team

Building a rockstar customer success team is no easy feat, which is why we're bringing in an expert to share her knowledge! Join Manisha Marberry, Director of Client Success at Sprinklr, as she shares her tried and true tactics for attracting, hiring and RETAINING the best of the best in customer success. You asked, she's answering: What separates the good, from the best in CS? What skills are...

How To Be A PR Rockstar: Public Relations Strategies You Can Implement On Your O

Not everyone can hire an agency or a full PR team to do their heavy lifting when it comes to marketing, especially emerging startups. Natasha Zena has done it all - guerilla style, to launch her digital magazine, Lioness, and the first media outlet solely dedicated to helping women launch and scale high-growth startups. You asked, we're answering: I'm running on a very low to $0 budget - what...

The Impact Of Constant Change On Product Roadmaps

The rate of progress in technology has been exponential and this creates major challenges in developing product strategy and roadmaps. As new breakthroughs and innovations happen, the underlying assumptions we made while developing a vision and roadmap for a product are nullified. As product managers, if we are not cognizant of these changes, we end up building obsolete products that fail when...

Machine Learning 101

What is machine learning, and how can you get involved? Join Ursula Wolz, a leader in computer science for a live, virtual Q&A on all things machine learning. You asked, we'll answer: What is machine learning? What careers are available to those interested?& More! MEET THE SPEAKER: Wolz is computer scientist with both academic and entrepreneurial experience in developing computer-based...

Creating A Successful Brand On LinkedIn

They don't call LinkedIn the "world's largest professional network" for fun. With over 562 million users, making your profile stand out is key to professional success regardless of where you are in your career journey - job seeker, recruiter, business owner, or as a working professional! Join LinkedIn Expert, Viveka von Rosen, for an hour-long Q&A and ask her your pressing questions about...

Ask Her Anything: How Nicole Became A Frontend Engineer At Manifold

Join us as we host Nicole Tibaldi, a Frontend Engineer, for a virtual Q&A about how she landed her remote job at Maifold via PowerToFly! Ask Nicole anything in this hour-long chat, including how to spruce up your PowerToFly profile (she applied directly from our site!), what her interview process was like, and how you can score a remote job with a company like Manifold. Submit your question...

Finding Your "Gig" In The Gig-Economy

In 2018, over 44 million Americans have a side hustle, and that number is only going up with the increased gig-economy. But how do all of these people start their side hustles? Do they also have full-time jobs? Do they have expendable money to start this venture? Join this chat with Angela Heath, Gig Income Guru, award-winning entrepreneur and President of TKC Incorporated for the answers to...

30 Days to a Raise - How to Utilize End of Year Reviews to Negotiate a Promotion

December has come and gone, and while it might feel like ages since meeting with your boss about your end of year performance review, the budget dollars have just started to roll in, which is why NOW is the perfect time to ask for a raise! NastyGap Founder, Raffi Sapire, is joining us for an exclusive Q&A on how you can utilize your end of year review to secure some extra cash in the new year,...

Forget Diamonds - Delegation is a Girl’s Best Friend

Delegation is critical to any career, but how do you determine when you should? How can you view tasks to get the most leverage out of your team, and if you don’t have a team, how could you get one? Heather Mason, Founder of CEO-U, the Caspian Agency, and the SUREFIRE conference, is here to answer your questions LIVE and virtually! We'll discuss how we can create a logical route to help you...

Ask Her Anything: How Paola Became An iOS Engineer At Buzzfeed

Join us as we host Paola Mata, an iOS Engineer, for a virtual Q&A about how she landed her job at Buzzfeed via PowerToFly! Ask Paola anything in this hour-long chat, including how to spruce up your PowerToFly profile (she applied directly from our site!), what her interview process was like, and how you can score jobs with companies like Buzzfeed. Submit your question today! MEET THE SPEAKER:...

How to Advance Your Career After a Bootcamp

What does a career look like after completing a coding bootcamp? Better yet - how does one stand out among a sea of bootcamp grads and various other degrees in this competitive job market? Mariam Sallam, Lead Technical Career Director at Trilogy Education, a company that helps companies bridge the digital skills gap, is here to answer all of your questions and provide tips that could score you...

Life As A Product Manager

In today's booming job market, Product Managers are in high demand. In fact, we have over 1,500 openings for Project Managers on PowerToFly! If you're thinking about starting a career in Product Management or want to take your current skills to the next level, join Ellen Brandenberger for a live Q&A about her role as Senior Product Manager at Thinkful! MEET THE SPEAKER: Ellen is a Senior...

Crucial Sales Strategies You Should be Using Daily

Great salespeople make their jobs look easy, when in reality, it can take years to hone superior selling skills. Ann Marie Prendergast has spent over 20 years perfecting her sales skills while bringing in millions of dollars in sales revenue... but how does she do it? Anne is a firm believer in humanizing the sales process - while being kind! Whether you're just starting your sales career, or...

Become A Better Writer – Creative Writing Hacks

Sure, you may not be a novelist, but that doesn't mean you're not a creative writer. Creative writing is key to hooking a user and making them a long-term reader or customer – think product packaging, blogs, emails, and websites. Just ask critically acclaimed novelist Georgia Clark, it takes motivation, perseverance, and inspiration to craft a good story, and it's not easy! Join this exclusive...

What Does The Future Of Work Look Like For Women

With advanced technology, digitization, and AI, it's no surprise that many of the jobs we've come to know and love will become obsolete in the next 5-10 years. This gig economy has its pros and cons, but as a workforce, we should all be prepared for what's to come. Join Katie Fiore, Founder of the Future of Women Foundation, for a discussion on how we can optimize the skills we already have to...

Career Changing Negotiation Tips

Negotiation - it's no longer just about salary, it's about knowing your worth and asking for more (and more can mean a lot of things). In this hour-long chat, join Anica John, a Federal Litigator turned serial Entrepreneur for a tough-love session on crafting a negotiation strategy, ideas for alternate items for negotiation, and tips for how you can come out on top of any negotiation! MEET THE...

Are You Financially Fit?

It's time to get fit – you can leave the dumbells and yoga mats at the door. We're getting FINANCIALLY fit with the CEO of The Financial Gym in this exclusive virtual session! Shannon McLay has created a safe space for people of this generation to learn about their finances, coupled with a team of experts to help you take action. Not only will Shannon be sharing tips on how you can become more...

Getting The Most From Your Data (Ask A Data Insights Engineer)

Flatiron Health's mission is to improve lives by learning from the experience of every cancer patient. How do they do it? They analyze A LOT of data, all thanks to an expert team of Data Scientists and Data Engineers like Sam Bail. Sam is joining us for this hour-long chat to shed a little light on how she personally uses data to accelerate cancer research and provides...

Ask Her Anything: How Rachel Became A Software Engineer At Dow Jones Via PowerTo

Ask Rachel, who was hired via PowerToFly, ANYTHING in this hour-long chat! Rachel Cohen, a Software Engineer at Dow Jones, spent the first decade of her career in journalism and recently landed the career of her dreams after attending a PowerToFly event! If you're currently pivoting your career, in the trenches of a coding bootcamp, amidst your first technical interview, or have been rejected...

Fundamentals Of Growth Marketing

Growing a business through marketing is no easy feat. Just ask Crista Creeger, a brand and performance marketer who's led marketing efforts at companies such as HBO, Ubisoft, Clorox, and SoulCycle. Crista hasn't just helped major companies become household names, but she's turned brands into lifestyles with memorable customer experiences. In this hour-long session, learn the secrets of growth...

What Am I Agreeing to in My PIIA? How Might it Limit Future Job Opportunities?

A PIIA, also known as a Proprietary Information and Inventions Agreement, is another contract you may see when starting a new job. In short, this contract protects a company's intellectual property and establishes ownership of your 'inventions' while you are an employee. But what does this mean for your work and how can it impact your future careers? Join us for an exclusive chat with Katie...

Gratitude Shmatitude - From Frustration to Cooperation

Stuff happens, life gets messy and once in a while, you get thrown a curveball that unexpectedly hits you square in the face. Getting knocked down from time to time, it’s not always easy to get back up again. You might even lose perspective and forget that there are more extraordinary experiences coming your way. In fact, gratitude is no easy task especially when you’re tired, frustrated,...

Technical Sales - A Career Of The Future

Ever wondered how you can leverage your technical skills, communication skills and ability to easily translate business needs into technology solutions? Technical Sales! This is an exciting career path that leverages the extensive knowledge of a product as well as communication skills to make a sale happen. Marjorie Abdelkrime, a business technology leader, is joining us to help define...

The Writer's Path

In many ways, writing a book can feel a lot like parenting. Everyone parents differently, but no one's denying the time and effort it takes to raise a child to adulthood (or get your writing to Barnes & Noble). After years of writing, editing, and finding the perfect publisher, how can one really know if the path you've chosen for your writing is the right one? Myfanwy Collins is here to point...

Addressing 'Readability Issues'

Did you know that the average reading level of adults living in the United States is between 7th and 8th grade, middle school level? This drastically lowers when it comes to technical content - people just can't comprehend the unfamiliar technical vocabulary, complex sentence structure, and buzzwords that have no context to them. In this Lunch & Learn, self-taught developer and former college...

How To Pivot Careers Successfully

Career changes are the new normal. In fact, the average person changes careers at least once in their lifetime. Are you thinking about taking the plunge? Heather Coll, a former military spouse, and current career coach knows a thing or two about pivoting careers. But what's Heather's biggest piece of advice? Find a career you truly love that helps you maintain a positive work-life balance (we...

Exposing the Untold Secrets of the Technical Interview

Technical interviews serve many purposes. Sure, a company wants to make sure you really know how to code or are proficient in the language they are hiring for, but at the end of the day, they want to see how your code is unique... what did you do to solve this puzzle differently than everyone else? Kasey Champion is a Software Engineer at Karat - a company that quite literally helps companies...

How To Develop Leadership Skills At Work

Are you a leader or a follower? Being a leader doesn’t necessarily mean you have to be a C-level executive or even a mid-level manager. Traditionally, most people think of leaders as having a certain level of status or authority. However, a leader could be an employee with no direct reports who has the ability to motivate and inspire their coworkers. Leaders realize that they have a large...

Unconscious Bias and the Workplace

FairFrame is a completely new way to think about diversity and inclusion at work by analyzing text and helping users spot unconscious bias in writing. By giving in-the-moment objective support, FairFrame supports managers in making informed and effective decisions about people. We're sitting down for a conversation with their CEO, Amy Auton-Smith, and Chief Research Officer, Laura Sabattini,...

Virtual VIP Lunch & Learn: Crafting a Remote Job Resume (Part II!)

Making your application stand out in a sea of remote work hopefuls isn't an impossible feat - it's actually pretty simple if you ask Taylor Lane, Founder of 'Remote Like Me'! Taylor is back for another hour long, virtual chat, to teach you her tried-and-true tips for crafting the perfect remote job resume (and application)! Our last chat with Taylor was a huge success! If you have a question...

Virtual VIP Lunch & Learn: 20 Lessons Over 40 Years

From the C-suite to entrepreneurship...from big brands (Citibank, MasterCard) to tech start-ups...from analog to AI and robotics...Nancy has done it all over the past four decades, including raising two daughters. Author of four books and publisher of four websites, she shares some of her wisdom (20 lessons!) on fearlessly forging your own career path, re-inventing yourself, scaling-up, and...

Virtual VIP Lunch & Learn: All Things Employee Equity

What is equity, and how can I make sense of it? Don’t be ashamed, seasoned professionals and first-time startup employees alike are still asking the same questions. Katie Gardner and Melissa Marks are both partners at Gunderson Dettmer’s New York office. Not only do they help individuals make sense of their equity agreements, but they are the ones helping businesses create them. If you’d like...

Virtual VIP Lunch & Learn: Flexible Jobs - How To Ask For Them

Are you dreaming of a more flexible schedule but unsure how to approach the conversation with your boss? Would you love to work from home once a week, set more flexible hours and maintain a stronger work-life balance? Kathryn Sollmann is a career coach, speaker, and author who’s spent years advocating (and asking!) for more flexibility at work - and she’s been successful! Now she’s helping...

Virtual VIP Lunch & Learn: How to Conduct User Research that Drives Impact

Every company conducts research a little differently, yet one thing remains the same - collaboration is key. Whether you’re main focus is research, or you’re part of the marketing, sales, or customer success teams, your ideas are crucial to a products development cycle. In this Lunch & Learn, we’re chatting with LaiYee Ho, UX Researcher and Co-founder of DelveTool.com - an online tool that...

Virtual VIP Lunch & Learn: How To Become An Advocate For Women At Work

Sure, women are finally grabbing their rightful seats at the table - but what happens when that table doesn't include a high-chair for the child she's traveling with? Providing childcare at conferences is something Andrea Goulet, CEO of Corgibytes is especially proud of (Corgibytes is known for being a conference childcare sponsor!). Childcare aside, there are so many creative ways we can...

Virtual VIP Lunch & Learn: Should I Take A Career Break? Questions To Ask Before

If you've ever taken a career break, or you're contemplating taking one right now, you understand the internal monologue that happens before the decision is made. "Will I be able to find another job?" "What if I lose my skills?" "Will I regret it?" Rucha Gokhale, Cognitive Delivery Manager, IPsoft, has been in your shoes, and she's joining us for an exclusive chat to answer your burning...

Virtual VIP Lunch & Learn: Lunch, Learn and Leapfrog

With the release of her book "Leapfrog" coming later this month, Nathalie Molina Niño is joining us for an exlusive conversation about how to outsmart, jump over, or straight up annihilate the seemingly intractable hurdles facing entrepreneurs who don’t have family money, cultural capital, or connections. If you're fed up with the status quo, and are ready to take your career or your business...

Virtual VIP Lunch & Learn: Building Your In-Person Network with Events

In today's day and age, building your company's in-person network with events is more important than ever before. As we sit behind screens and online profiles, we're losing the face-time that is so crucial to helping grow brand loyalty and showing the human side of your company. For this week's Lunch & Learn, we're chatting with Tracy Candido, Director of Programs at LMHQ - a community,...

Virtual Lunch & Learn with Women Leaders at Thales

Thales creates advanced technology systems that make the world a better place to live in, especially if you love to travel. Want to learn more about Thales, including what they are looking for in new team members? Then please join PowerToFly at our invite-only virtual Lunch & Learn with Jilene Frost, Senior Technical Recruiter at Thales plus other special guests TBD. Join us for our virtual...

Virtual VIP Lunch & Learn: Crafting a Remote Job Resume

If you're wondering, "how does a remote job resume differ from a regular resume?", you've come to the right place! Taylor Lane, Founder of 'Remote Like Me', is chatting with PowerToFly VIP's about crafting the perfect resume for their remote job application, and answering their questions about how to make their resume stand out among their competition at our next Virtual Lunch & Learn! Click...

Polishing Your PowerToFly & LinkedIn Profiles

Did you know that most recruiters are looking at your online profile first, and your resume second? During this virtual, VIP-only lunch and learn, you'll learn tips and tricks from PowerToFly's senior recruiter Amy Trappey to make both your PowerToFly and LinkedIn profiles shine. MEET THE SPEAKER: Through her role at PowerToFly, Amy has lead recruiting efforts for such companies as Goldman...

Customer Service 101 - Building, Learning, & Scaling a Team

Good customer service can make or break a product - it can impact a product's growth, not to mention it's market value against competitors. Building a world-class customer service team is no easy feat, which is why we've invited Stephanie Mirch, Head of Customer Success at Nanit, to share her advice on building, learning from, and scaling a customer service team! You asked, she's answering:...

Customer Service 101 - Building, Learning, & Scaling a Team

Good customer service can make or break a product - it can impact a product's growth, not to mention it's market value against competitors. Building a world-class customer service team is no easy feat, which is why we've invited Stephanie Mirch, Head of Customer Success at Nanit, to share her advice on building, learning from, and scaling a customer service team! You asked, she's answering:...