Neurodiverse Hiring Program at Cummins: Discussing the company's dedicated neurodiverse hiring and inclusion program
with Dennis Heathfield, Jaime Nuñez, Radha MacCulloch
What Is An NPS Score? How To Measure Customer Satisfaction
Mary Poppen
The Net Promoter Score (also known as NPS) is becoming increasingly more prevalent across businesses worldwide. But what exactly does NPS mean, and how can companies utilize this score to improve processes, customer experience, and growth? Join Mary Poppen, Chief Customer Officer of Glint,...
The Net Promoter Score (also known as NPS) is becoming increasingly more prevalent across businesses worldwide. But what exactly does NPS mean, and how can companies utilize this score to improve processes, customer experience, and growth? Join Mary Poppen, Chief Customer Officer of Glint, for a live Q&A to answer all of your pressing questions!
Meet The Speaker
Mary Poppen
Chief Customer Officer
Mary Poppen is Glint’s Chief Customer Officer, responsible for driving and scaling the company’s ability to delight its customers. She was previously Global Head of Innovation Enablement at SAP SuccessFactors, and Chief Customer Officer for SAP’s Global Cloud business before that. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 20 years of business consulting and leadership experience. She has published research and speaks frequently on the topics of performance and process improvement. In addition, she is a well-recognized customer experience thought leader, presenting at global events and conferences on this topic as well as serving as a Board Advisor and executive mentor in this space.
Q&A
Q&A guidelines-
Is there any product-market fit for a Product, which just tells us NPS score by taking some surveys? If no, what other things we can add on top of it to make it a powerful product?
Posted on 2019-07-17 -
How to start a customer success team?
Posted on 2019-07-15 -
How do you maximise response rates?
Posted on 2019-07-13 -
What is your main tip on increasing NPS for a "Fremium" product?
Posted on 2019-07-11 -
Can you generate an NPS scote from Google Forms?
Posted on 2019-07-11 -
I'm interested in measuring customer effort as well. How can we maximize the methodology of measurements without over burdening our customers?
Posted on 2019-07-09 -
How can we keep customer value high ?
Posted on 2019-07-08 -
Any tips on best practices on "how to" measure customer business outcomes?
Posted on 2019-07-08
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