Building bridges: Enhancing collaboration between sales and customer success
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Like two sides of a coin, sales and customer success function as a unit; you can’t have one without the other. And that’s why cross-collaboration between both is critical to a company’s overall business and performance wellness.
Like two sides of a coin, sales and customer success function as a unit; you can’t have one without the other. And that’s why cross-collaboration between both is critical to a company’s overall business and performance wellness. Nathalie Bastiou, Head of Strategic Programs & Operations APAC & ME at Moody’s, knows this well. Nathalie has spent almost 20 years at Moody’s and has worked across the globe in sales and customer service and currently is the Chief of Staff for the Sales Organisation in the APAC & Middle East region. Nathalie will share the challenges she’s faced and lessons learned. She’ll discuss how improving cross-collaboration can boost morale and motivation, leading to better business outcomes for everyone. Get ready to learn: Nathalie is a senior leader within Moody’s Analytics’ leadership team with 18+ years of experience across Europe & Africa, the Middle East, Asia Pacific, and Japan. Throughout her tenure at Moody’s, she has led multicultural teams in Customer Service, Sales, and Account Management. She is currently the Head of Strategic Projects and Operations for the Sales team in APAC & ME. Nathalie is a goal-oriented independent leader with a proven track record in building, leading, coordinating, and coaching high-performing cross-border teams to achieve financial goals and drive world-class customer experience. She’s a recognized strategic thinker with strong stakeholder management, effective communication skills, and a deep passion to drive organizational and operational changes to create efficiencies and increase productivity and profitability. Nathalie is also recognized as a competent and experienced recruiter, leading and developing people in a multicultural environment. She is an active Diversity & Inclusion leader and has served as co-chair for the Women’s Business Resource Group. Nathalie holds a Master of Business and Finance from Universite D’Angers in France.
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By: Himani, DoctorPosted on 2023-06-14 -
What is the key metric to analysis between data and sales collaboration?
By: EmilyPosted on 2023-06-13 -
Advice for career growth
By: Dawood, Business development specialistPosted on 2023-06-12 -
Which is good decision, quitting job or plan higher studies to foreign country
By: Himani, MLHPPosted on 2023-06-08 -
Would Moody’s hire someone with no financial services background?
By: Joanne, Account executivePosted on 2023-06-07 -
What are the qualities to be successful in Moody's coorporation ?
By: IthielPosted on 2023-06-07 -
Can you provide some examples of the specific challenges or roadblocks that typically exist between sales and customer success teams?
By: Leticia, Executive AssistantPosted on 2023-06-05 -
How do you foster collaboration in teams that have different agendas or conflicting goals
By: AndrewPosted on 2023-06-04 -
Do most companies have meetings that include only the CSM and the Sales Manager? Is the rest of the Sales Team (and with that I mean the people that directly deal with customers), invited to...
By: Isabella, Sales EngineerPosted on 2023-06-04 -
What would you say is the best way to initiate a meeting to discuss a hard topic or difficult conversation with a customer?
By: Izuogu, Customer Success ManagerPosted on 2023-06-04 -
What is the best value add a sales person can offer their customers
By: Catherine CFPosted on 2023-06-01 -
How do you see software vendor market growth with the rising adoption of open source ?
By: SamanthaPosted on 2023-06-01 -
Is Moody's building bridges with a return-to-work program for workers with financial industry experience?
By: Dana, Asia Pacific Operations ExecutivePosted on 2023-05-31 -
What is the role of the internet in that collaboration?
By: DavidPosted on 2023-05-31 -
I have 10+ experience in sales/key account management. My big frustration throughout my career is to see fellow colleagues in sales who are only focused on their individual sales targets and don't...
By: Linda, Global Account managerPosted on 2023-05-31 -
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I am seeking advice as a 57 year young, disabled, college student trying to reenter the job market after a 12 year hiatus..
By: Tina, Customer ServicePosted on 2023-05-28 -
Customer success and account managers - how can they better collaborate.
By: SanaaPosted on 2023-05-28 -
I dont have a particular question, just excited to see the conversation
By: JanellePosted on 2023-05-22
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