Past event

A guide to guaranteeing positive customer outcomes

James Choi, Chanpreet Singh, Brenton Graves
October 5, 2023 1:00 – 2:00 PM ET Virtual Free to attend
A guide to guaranteeing positive customer outcomes

About this session

Logicworks is now part of the RapidScale portfolio, enhancing our range of services and delivering cutting edge cloud solutions to our customers. Together, Logicworks with RapidScale, a Cox Business company, will serve our customers’ connectivity, telecom and IT needs to simplify IT and unleash innovation.

In today’s ever-changing economic cycle, there’s so much uncertainty. So how can you prepare for growth and shepherd clients through unpredictable times? And how can you guarantee great customer experiences?

It all comes down to building those tangible — and intangible — human connections.

Logicworks’ Brenton Graves (Team Lead, Cloud Service Delivery), James Choi (Manager, Cloud Service Delivery), and Chanpreet Singh (Senior Cloud Service Delivery Manager) will join us to share how they execute and achieve one main goal: Keeping customers as happy as possible by helping them meet their business objectives.

While that requires being values-driven to understand and anticipate client needs, it also demands creative thinking and solutions!

You’ll take away:

  • Why human connections are essential to success
  • Tips to ensure maximum value for clients + gain repeat business
  • How to manage expectations + difficult conversations
  • Ways to foster an out-of-the-box approach

Meet the speakers

James Choi

James Choi

Manager of Cloud Service Delivery, Logicworks

James is the Manager of Cloud Service Delivery at Logicworks with twelve years of IT and management experience.

He has worked in multiple industries prior to his IT career including financial planning, mental health counseling, and running his family business.

Developing trust and relationships is his focus whether it’s with clients or teammates and has found these to be paramount to influence a positive outcome for everyone.

Chanpreet Singh

Chanpreet Singh

Senior Cloud Service Delivery Manager, Logicworks

Chanpreet Singh is a Senior Cloud Service Delivery Manager who has been with Logicworks for about 3 years. He has worked in a customer-facing role for about 15 years, and specifically in IT for the past decade holding various positions such as Project/Program Manager and Service Delivery Manager.

Chanpreet is passionate about building strong bonds with customers, understanding their business needs, and helping them achieve their goals.

Along with working at Logicworks, Chanpreet is also pursuing his MBA as well as running a brick-and-mortar sneaker store in Midtown Manhattan.

Brenton Graves

Brenton Graves

Team Lead, Cloud Service Delivery, Logicworks

Brenton is the Team Lead of Cloud Services Delivery at Logicworks. He brings over 10 years of technical, service delivery, and leadership experience to support clients and teammates alike.

He enjoys creating positive outcomes for his customers that support long-term, sustainable growth and coaching his team to do the same.

About PowerToFly

The bridge between professionals and the companies building what's next.

PowerToFly connects talent, community groups, and industry leaders in one platform. Meet hiring managers, recruiters, and peers from anywhere — and with our virtual events and exclusive career content, hone your skills and grow your network all in one place.

Community
800K+ Active members across every industry, domain, and geography — from anywhere in the world.
Verified experts
80K+ Domain specialists in healthcare, law, finance, and more — vetted and ready.
AI professionals
6,500 Annotators, red teamers, and model evaluators who've worked on frontier AI.
Countries
204 A truly global community, so you can connect and grow your network without borders.
Women & BIPOC
75%+ The voices most underrepresented in tech are overrepresented here — by design.
Years building
12+ Connecting talent with companies that value it, since 2014.

More Chat & Learns

See all events →
September 29, 2026
Chat & learn

Early Career, Real Talk: The Hiring Truths Nobody Tells You

You've done everything right: updated your resume, practiced your answers, applied to dozens of jobs. So why does it still feel like the process is a mystery? The truth is, most candidates only ever see their side of the hiring process. Understanding what's happening on the other side can change how you search, how…

William Chichester
William Chichester
Register →
October 20, 2026
Chat & learn

AI Best Practices for Job Seekers

AI tools have become part of nearly every step of the job search, from writing a resume to prepping for an interview. Join PowerToFly and Dassault Systèmes for an interactive conversation on how to use AI thoughtfully throughout the process, without letting it work against you. Our featured recruiters will cover where…

Sara Porter Abigail Young Raphaël Sainderichin
3 speakers
Register →
September 22, 2026
Chat & learn

The Consultant's Balancing Act: Career, Travel, and Everything In Between

Join Belgin Kocaman, Nina Loske, and Madina Makhmudova, three Industry Process Consultants and Solutions Architects at Dassault Systèmes, for a candid conversation about what it really takes to thrive in a global consulting career. Between building digital frameworks, guiding factory transformations, and advising…

Belgin Kocaman Nina Loske Madina Makhmudova
3 speakers
Watch recording →