Your Career Clarity Drives Employee Engagement
with Rachel Serwetz
A guide to guaranteeing positive customer outcomes
James Choi, Chanpreet Singh, Brenton Graves
Logicworks is now part of the RapidScale portfolio, enhancing our range of services and delivering cutting edge cloud solutions to our customers. Together, Logicworks with RapidScale, a Cox Business company, will serve our customers’ connectivity, telecom and IT needs to simplify IT and...
Logicworks is now part of the RapidScale portfolio, enhancing our range of services and delivering cutting edge cloud solutions to our customers. Together, Logicworks with RapidScale, a Cox Business company, will serve our customers’ connectivity, telecom and IT needs to simplify IT and unleash innovation.
In today’s ever-changing economic cycle, there’s so much uncertainty. So how can you prepare for growth and shepherd clients through unpredictable times? And how can you guarantee great customer experiences?
It all comes down to building those tangible — and intangible — human connections.
Logicworks’ Brenton Graves (Team Lead, Cloud Service Delivery), James Choi (Manager, Cloud Service Delivery), and Chanpreet Singh (Senior Cloud Service Delivery Manager) will join us to share how they execute and achieve one main goal: Keeping customers as happy as possible by helping them meet their business objectives.
While that requires being values-driven to understand and anticipate client needs, it also demands creative thinking and solutions!
You’ll take away:
- Why human connections are essential to success
- Tips to ensure maximum value for clients + gain repeat business
- How to manage expectations + difficult conversations
- Ways to foster an out-of-the-box approach
Meet The Speakers
James Choi
Manager of Cloud Service Delivery, Logicworks
James is the Manager of Cloud Service Delivery at Logicworks with twelve years of IT and management experience.
He has worked in multiple industries prior to his IT career including financial planning, mental health counseling, and running his family business.
Developing trust and relationships is his focus whether it’s with clients or teammates and has found these to be paramount to influence a positive outcome for everyone.
Chanpreet Singh
Senior Cloud Service Delivery Manager, Logicworks
Chanpreet Singh is a Senior Cloud Service Delivery Manager who has been with Logicworks for about 3 years. He has worked in a customer-facing role for about 15 years, and specifically in IT for the past decade holding various positions such as Project/Program Manager and Service Delivery Manager.
Chanpreet is passionate about building strong bonds with customers, understanding their business needs, and helping them achieve their goals.
Along with working at Logicworks, Chanpreet is also pursuing his MBA as well as running a brick-and-mortar sneaker store in Midtown Manhattan.
Brenton Graves
Team Lead, Cloud Service Delivery, Logicworks
Brenton is the Team Lead of Cloud Services Delivery at Logicworks. He brings over 10 years of technical, service delivery, and leadership experience to support clients and teammates alike.
He enjoys creating positive outcomes for his customers that support long-term, sustainable growth and coaching his team to do the same.
Q&A
Q&A guidelines-
Glad to join the conversation
Posted on 2023-10-05 -
how to engage a customer
Posted on 2023-10-05 -
how do you increase the number of customers that buy from you daily
Posted on 2023-10-04 -
This Is a very good for every customer to deal with direct on cyber and Internet. This is a very good work for evey one without any disturbing to go in office area and Home. Because it is...
Posted on 2023-09-30 -
any templates you can provide?
Posted on 2023-09-29 -
While I am a jobseeker right now, I'd love to know how those in current CS roles, whether as IC's or Leaders, are dealing with clients downsizing or churning-overall? What approach has worked, and...
Posted on 2023-09-28 -
No question(s) yet...
Posted on 2023-09-28 -
Positive customer outcomes hinges on strong executive sponsorship and support. How to manage client projects when such support is absent?
Posted on 2023-09-28 -
I’m about to begin a new job working in utilities and I would like to inquire about some ways to best handle customers who may be irate about their utility costs and bills…
Posted on 2023-09-28 -
How to attain a work from home job if you are outside from the employer country without work permit but all the work is possible online?
Posted on 2023-09-28 -
What would you say is a difference between dealing with positive customer outcomes on digital products vs. physical products
Posted on 2023-09-28 -
I don't have a question
Posted on 2023-09-26 -
No questions for now.
Posted on 2023-09-25 -
What are key questions you should always be asking yourself and/or your customers to ensure their experiences and outcomes are positive?
Posted on 2023-09-05 -
What is the key skill to improve customer rapport and drive outcomes?
Posted on 2023-08-23 -
How do we judge customers on the way they talk and want things?
Posted on 2023-08-20
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