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Job Details
Account Manager is responsible for building and maintaining strong relationships with SoftwareONE’s customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing and new customers, manages the customer relationship, satisfaction, and retention.
- Engaging with customers to support their Digital Transformation and Cloud Services Adoption by challenging their approach to innovation, modernization, and optimization of their IT estate.
- Achieves/exceeds monthly sales targets and gross profit quota by identifying, prospecting and qualifying new opportunities with existing customers.
- Leads negotiations, coordinates complex decision-making process, and overcomes objections to capture new business opportunities and new customers.
- Evaluates software contract spend and utilization in each organization. Must then be able to optimize spending patterns, technology usage and implementation strategies.
- Grows and maintains existing customer and partner relationships in territory by utilizing question based selling methods to ascertain customers’ needs to craft relevant solutions encompassing software licensing and/or technology related services supporting customers to Plan, Migrate, Deploy and Support new technology.
- Supports marketing related events, seminars, mailings, and call campaigns to increase brand awareness and presence in the local market.
- Submits accurate and timely forecasts that are aligned with assigned sales quotas.
- Facilitates all communications, order processing, and reporting of customer and partner transactions in territory.
- Develops strong knowledge in technology services, licensing, negotiation, and relationship skills.
- Field resource to customers and partners for leading industry volume license offerings.
About the Company
SoftwareOne
Stans, Switzerland
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the... Read more