Inside SoftwareOne's Customer Success Management team

At SoftwareOne, Customer Success Managers help customers turn technology investments into real business results.

By combining strategy, technology, relationship building, and problem solving, the Customer Success Management team works across the business to help customers navigate change, achieve their goals, and get more value from technology.

🎥 In this video, Courtney Entringer, CSM Leader at SoftwareOne, and Amanda Duranso, Success Manager Team Lead at SoftwareOne, take you inside the Customer Success Management team. They share what the team does day to day, how they collaborate with customers and colleagues around the world, and the skills they value in people joining the team.

💡 Here's a sneak peek at what you'll learn:
✔️ How Customer Success Managers help customers turn technology investments into business results
✔️ What day-to-day work on the Customer Success Management team looks like
✔️ How the team collaborates with Sales, customers, and other teams across SoftwareOne
✔️ Why diversity, knowledge sharing, and collaboration are important to the team's success
✔️ Why curiosity, empathy, and ownership are key skills for a career in Customer Success

💬 As Courtney explains, "Customer success is really about understanding what matters most to our customers, asking the right questions, and taking an initiative to help solve challenges."

📢 Ready to explore your next step? Discover SoftwareOne careers and apply today!

🔗 Connect with SoftwareOne

If you want to learn more about Customer Success careers at SoftwareOne, connect with the team members on LinkedIn. Don’t forget to mention this video!

• Courtney Entringer, CSM Team Lead
• Amanda Duranso, CSM Team Lead

💡 More about SoftwareOne:

SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications — and in parallel, to navigate and optimise the resulting software and cloud changes — SoftwareOne unlocks the value of technology. The company's ~9,300 employees are driven to deliver a portfolio of 7,500 software brands with a presence in over 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.