Chat Virtually With Customer Success Experts

What is a career in Customer Success like? How can I level-up my skills? What future trends should I be aware of? Join (or re-watch) our free, online customer success trainings to learn everything you need to know about customer success from female experts.

How To Be Customer Centric | Tips For Nailing Your Next Leadership Role
June 14, 2019 01:00 PM EDT - June 14, 2019 02:00 PM EDT
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How To Be Customer Centric | Tips For Nailing Your Next Leadership Role

Customers are at the core of most businesses, but not every business takes the time to understand what their customers actually want and need. Great Leaders are customer centric - and in this live Q&A you'll learn how to leverage those customer relationships to nail your next leadership role! Ask Irit Eizips, a Customer Success thought leader anything, and take your career (and your Customer...
What Is An NPS Score? How To Measure Customer Satisfaction
July 17, 2019 03:00 PM EDT - July 17, 2019 04:00 PM EDT
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What Is An NPS Score? How To Measure Customer Satisfaction

The Net Promoter Score (also known as NPS) is becoming increasingly more prevalent across businesses worldwide. But what exactly does NPS mean, and how can companies utilize this score to improve processes, customer experience, and growth? Join Mary Poppen, Chief Customer Officer of Glint, for a live Q&A to answer all of your pressing questions!
Why Customer Success Is Critical For a SAAS Company - The Role Of Women In Customer Success
August 21, 2019 03:00 PM EDT - August 21, 2019 04:00 PM EDT
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Why Customer Success Is Critical For a SAAS Company - The Role Of Women In Customer Success

In SAAS, products are changing faster than ever thanks to the evolution of technology. It's safe to say the best way to keep a customer happy during the customer journey is to provide them with the best customer service possible - and this starts with a great customer success program. Join Kamakshi Narasimhan, Senior Director of Technical Success at Netskope for a live Q&A to understand the...
Interviewing For Customer Success Roles - What Makes A Good CSM Candidate
September 18, 2019 03:00 PM EDT - September 18, 2019 04:00 PM EDT
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Interviewing For Customer Success Roles - What Makes A Good CSM Candidate

Customer Success Managers are at the forefront of every company, they are the bind between company and customer, and many times the first line of defense if something goes wrong. Companies are looking for the best of the best for these customer facing roles and in turn, conducting more challenging interview processes than ever before. How can you stand out among the many candidates vying for...
How Can CS And Sales Work Better Together?
October 01, 2019 03:00 PM EDT - October 01, 2019 04:00 PM EDT
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How Can CS And Sales Work Better Together?

There's a lot of discussion around how Sales and Customer Success fit within an organization. Are they separate teams? Does CS fall under Sales? What about customer support? There are a number of different combinations, but regardless of what your organization looks like, the relationship between sales and CS is crucial to business success. During this live Q&A, we're diving into the value of...