KEYNOTE: AI at Work: Transforming Today’s Workplace

Rao Surapaneni (He/Him)

Rao is an accomplished leader at the forefront of AI/ML platform development, driving innovation that fuels the success of ServiceNow products and intelligent experiences. Specifically, he leads the Advanced Technology Group in building and operationalizing large language models, scaling ServiceNow’s infrastructure and delivering solutions powered by generative AI. Since joining ServiceNow in 2014, Rao has led multiple product engineering organizations. Notably, during ServiceNow’s rapid expansion phase, he served as the country head in India, making significant contributions to the company’s growth and global success. Rao is passionate about bringing innovative products to market and excels in converging disruptive technologies with delightful user experiences. Prior to his tenure at ServiceNow, Rao gained diverse experience leading engineering and data science teams at both startups and large companies. He played pivotal roles in driving growth and technological advancements at Tellme Networks (acquired by Microsoft), Veraz Networks and Lucent/AT&T Bell Labs. His contributions include delivering predictive and proactive experiences across consumer products on various devices, including Xbox and mobile. Rao holds a BTech in Computer Science from NIT Warangal and an MS in Computer Science from University of Kentucky, Lexington. He went on to earn an MBA from Haas School of Business at the University of California, Berkeley.