Synchrony Employee Story: Meet Jackie Garcia, Field Sales Manager
Jackie is proud of everywhere her career at Synchrony has taken her – she especially loves how Synchrony has been there for her when she needed support the most and how she can, in turn, enrich others' experiences at Synchrony.
Today, Jackie is a Field Sales Manager responsible for an entire region, but there's much more to who she is than her title. For most of her life, Jackie has experienced acute hearing loss in both ears and relies on reading lips. When she joined Synchrony not only did they do the little things like buying her a good headset for phone calls, but they did the big things too. Her team was patient, listened, and pushed themselves outside of their comfort zones to embrace new ways of working together. Jackie was never at a disadvantage against her peers. "Everyone is on equal ground here. If you have a disability, you won't be treated any different. It's all about what you have to offer."
Jackie started out as a Customer Service Representative. Her managers saw her talent and saw that she was driven to do more. They nominated her for a Synchrony development program that moved her to Frisco, TX to work in client affairs. Leaders and mentors paved the way for her to have the experiences she needed to see where she could go next, and they prepared her to make that leap. "You'll be in awe of the leaders we have! They have incredible passion every day and you see how they live the values of the company. Every time I see them I can feel it and it re-energizes me."
After 4 years, that next leap came in the form of her first Field Sales Manager role (fostering growth in credit applications and credit sales), working on a major department store. At first she didn't think she would like the travel, but now she relishes in it. As she travels to stores in 20+ states, she's an extension of Synchrony, working directly with her clients. Jackie loves meeting new people and seeing the impact she has as their business grows (and reading a lot of lips!). She's also worked on a variety of projects such as developing a program for onboarding new field sales managers, and taking on a leadership role in compliance
All along, Jackie's leaders haven't seen that she's challenged in hearing, they've seen that she has potential. "This is what you'll experience – values aren't here for us to look good in a commercial, it's in our core and everything we do. We show it every day."
Jackie experienced that leadership and belief in Synchrony's values again when she was diagnosed with cancer. Synchrony had just changed the company insurance plan, and the CFO came to her office to meet with the team. He said he was responsible for changing the plan and wanted to know how it impacted them. Jackie spoke up, as difficult as it was, to tell him it was hard to manage her illness, work, medical expenses, and her family. After the meeting, the CFO thanked her for sharing her story and offered to help. Synchrony gave Jackie grants for some of her medical costs, and found a pharma company that would pay for her medicine. The CFO always followed up to see how she was doing. She's cancer free today. "Our leaders truly care for us. Seeing how they care makes me want to share this message as often as I can and with as many people as I can."
Jackie has been a mainstay of Synchrony's diversity networks, even before they were formally organized. Caring and passion to support others has always been part of the culture and values at Synchrony, but the diversity networks go straight to her heart. First as part of the People with Disabilities Network, and now in the Veterans Network, Jackie values the opportunity to educate and be a force for good for her colleagues of all backgrounds and abilities. "Everyone here can help and support each other"
Unsurprisingly, Jackie is in high demand – earning 13 awards since becoming a field sales manager. Recently, she was approached with a job offer for more money, and she turned it down. "This isn't like other jobs. I've invested in my career, and Synchrony has invested in me – both through development opportunities for my career and support for my life outside of work. They do that for everyone."
Learn more about our People with Disabilities Network.
