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Photo of Elastic's Julie Baxter-Rudd with quote saying, "Running a global support organization and supporting a global customer base exposes me to so much culture, diversity, and variety of experience. It would be hard to find this is another role."
Sarah Lindauer
May 09, 2023
Upskilling and Development

4 tips to excel in technical support from Elastic's Julie Baxter-Rudd

Elastic’s Vice President of Global Customer Support, Julie Baxter-Rudd, got her start in technical support over two decades ago.

“I was super lucky to find support early on,” she says with a smile. “It is a people business, from the customers we serve to the teams that help deliver the service. I love people, in all their glorious forms.”

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julie baxter-ruddtechnical support