Over the past few years, AI has become more and more integrated into the workplace. We often hear about the incredible technical capabilities that AI has for business, but it also is beneficial for our day-to-day productivity and communication.
AI shows up in the workplace in quiet ways. A recruiter gets help drafting outreach. A support engineer finds the right answer faster. A product team tests ideas without starting from scratch. The tools change, but one thing stays the same: people stay in the loop.
This month, we're sharing real examples of how teams are using AI to support their work across recruiting, customer experience, healthcare, engineering, and technical support. These stories offer a clear look at what "AI with a human touch" means in practice. Not big promises or hype, just teams using AI to solve real problems and keep work moving.
Delivery Hero
We use AI to craft personalized experiences that drive loyalty, for our customer delivery apps around the world.
Everyday, LLMs power smarter search results, by instantly recognising and understanding what it is that customers are looking for. AI generated images help our restaurant partners to showcase new dishes, whilst AI-powered functions recommend items or tailored discounts based on specific user preferences or taste in food.
Did you know? Everyday, our Global AI Personalization Platform processes 10 trillion features!
These are just a few of the ways in which we drive a customer first approach, to deliver amazing experiences.
Learn more about Delivery Hero.
Zillow
What happens when the majority of your job is talked about as “mundane tasks” that AI will take over? That’s the reality recruiting teams are navigating. And it’s something Roz Harris, Zillow’s VP of Talent Acquisition, Engagement, and Belonging, chose to confront head-on. Instead of letting AI happen to recruiters, Zillow started with AI prompt-a-thons— putting recruiters (not just leadership) in the room to identify real problems worth solving. The result wasn’t automation for automation’s sake, but tools that reduce friction for recruiters and improve the candidate experience.
Learn more about Zillow.
Stryker
At Stryker, AI engineers shape how healthcare moves forward. You design products and improve systems that touch millions of lives, and your work matters every step of the way. Our teams use AI to enhance how people connect, create and deliver care while keeping transparency and human judgment front and center. From smart robotics to AI-powered communication, the tools you help build support caregivers when it matters most.
If you're interested in mission-driven work, explore careers at Stryker.
Learn more about Stryker.
Cummins
At Cummins, AI is designed to enhance—not replace—human creativity, connection, and decision-making. We embed AI into core processes to boost productivity, streamline workflows and deepen insights, while keeping transparency and data privacy front and center. Employees are supported with beginner-friendly learning resources, hands-on AI labs and approved enterprise tools like Microsoft Copilot and internal chatbots. Cross-functional teams collaborate through shared communities and innovation programs to apply AI thoughtfully and responsibly. By pairing advanced technology with continuous learning and collaboration, Cummins ensures AI empowers people and strengthens how we work together.
Learn more about Cummins.
Shure
Excellence through innovation is at the core of Shure. We design, engineer, and embrace evolving technologies every day. Enter Artificial Intelligence (AI).
The forward‑thinking minds within Shure's Information Technology division prepared our teams for AI early on with the development of the Shure AI Community. This one-stop destination for Associates offers all things AI that can be securely accessed within our organization while also connecting teams and fostering new ways to collaborate. Whether you're looking for prompt libraries tailored to a specific role, AI in business related articles, or simply seeking help from colleagues, the Shure AI Community platform has it.
Shure Associates are encouraged to dive into AI and explore new and emerging tools. As we say, "We know very well that absolute perfection cannot be attained, but we will never stop striving for it." By integrating AI into our products and placing these tools at the fingertips of our teams, we're not only becoming more productive—we're strengthening relationships, learning together, and expanding our collective skill sets.
Learn more about Shure.
Nestlé
Nestlé is using AI to help teams work smarter and stay connected while keeping transparency and human judgment at the center. AI supports employees by simplifying routine work, speeding access to information, and enhancing creative and analytical tasks. Teams can collaborate more effectively, make decisions with greater confidence, and focus more time on meaningful work. With a strong commitment to responsible and ethical AI, Nestlé ensures technology enhances, not replaces, the people who power its success.
Learn more about Nestlé.
Elastic
Within Elastic’s support team, AI is designed to amplify the work of our people.
We use it in three intentional ways: to accelerate work, articulate insights clearly, and validate outcomes — always with humans in the loop. AI reduces time spent on manual research, helps turn complex technical information into clear guidance, and supports quality checks that strengthen confidence in results. Support engineers use AI to surface trusted knowledge, safely test solutions with synthetic data, and deliver polished, easy-to-act-on responses. The result is faster resolutions and a transparent, human-centered experience.
Learn more about how Elastic Support uses AI.
Learn more about Elastic.
